Front Office Representative

Choice Hotels; La Crosse (WI); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Paid vacation

Job summary

Choice Hotels International is seeking a Front Office Representative for the Radisson La Crosse location. You will be the face of the hotel, handling guest arrivals, check-ins and inquiries with a positive, professional attitude.

Responsibilities include reservations, phone calls, and maintaining a welcoming lobby while delivering exceptional service. Prior front desk or customer service experience and familiarity with Opera are preferred.

Qualifications

• One year of hotel front desk experience or similar customer service role.
• Strong verbal, written and interpersonal communication skills.

Responsibilities

• Greet and assist guests at the front desk with check-in/out.
• Handle reservations, phone inquiries and guest requests.
• Maintain organized lobby and work area and communicate effectively with guests and staff.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Tools

Opera system

Job description

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.If you are outgoing, organized, and interested in building a robust and versatile skillset, then we want to meet you!SHIFT:Full-Time: 40 Hours per WeekSchedule: Varies based on business needs. Evening and weekend availability is required.WHAT WE OFFER:Our quirky group offers a break from the repetition, with no two days that are ever the same. We a pleased to offer:1st DayEmployee Hotel Discount RateFriends and Family Hotel Discount RateFree Daily Meal1st of the month following 30 days of service :Full benefits package to, including health, dental, vision, short & long term disability, auto insurance, and so much more!Employer paid Accident insurance401(k) Retirement Plan90 Days:Paid Vacation and Sick Time8 Paid HolidaysPaid Bereavement1 Year:Paid Floating HolidaysRESPONSIBILITIES:As a guest services representative, you will be the face of the Radisson La Crosse. You will be responsible for, but not limited to:Incoming and outgoing guests, phone calls, reservations and other day-to-day functions of the hotelEnsuring timely and impeccable prioritization and organization of your workspace and general lobby spacesPresenting a positive attitude and polished appearance to guest and team membersCommunicating effectively with all guests, staff and vendorsTransport guest to/from airportREQUIREMENTS:Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environmentExperience in Opera system preferredStrong verbal, written and interpersonal skillsMust have a valid driver’s license and be able to successfully pass a driving record checkAbility to safely operate company vehicles for transporting guests to and from the airport or as needed.Works well independently or as part of a teamStrong attention to detailCommitment to exceptional guest serviceAbility to maintain a positive and professional attitude when handling all situationsAdhere to the policies and procedures of the hotelAbility to work a flexible schedule including nights, holidays and weekendsWorking knowledge of computer and math skills.PHYSICAL DEMANDS:Required to stand, sit, and walk for extended periods of timesLift, carry, or otherwise move and use of force or exertion up to 75 lbs.Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.