Front Office Receptionist | Hotel McCall (Part-Time)

Columbia Hospitality; McCall (ID); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Paid time off

Holiday pay

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Columbia Hospitality’s Hotel McCall is seeking a Part Time Front Desk Agent to manage check-in and check-out and support guest services with a smile. You will handle room credits, issue resolution, and guest requests, while maintaining proficiency with the property management system and cash handling.

This role offers a fast-paced, guest-focused environment and opportunities for growth across our locations.

Qualifications

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Handle check-in and checkout according to hotel procedures.
• Be proficient with the property management system.
• Issue rooms, keys, and process guest credits and services at arrival and departure.
• Resolve guest issues with professionalism and discretion; escalate as needed.
• Assist with reservations and daily tasking to support front desk operations.

Skills

Customer service

Cash handling

Communication skills

Tools

POS system

Job description

Front Desk Agent | Hotel McCall (Part Time)

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.

Let’s start off with the most important part - what’s in it for you

The Perks

• Eligibility of perks is dependent upon job status
• Hourly Pay range $18-$19 DOE
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K (only eligible with full-time hours)
• HSA/FSA Plans -with employer contribution (only eligible with full-time hours)
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• Columbia Cares Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you

People never forget how you made them feel. Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like

Your Impact

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgment to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant reservations on behalf of the guest.
• Ability to complete the daily checklist within the time given and pass along information to other team members.

What You Bring

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you'll work:

Hotel McCall

A historic gem in downtown McCall, this 1904 inn overlooks scenic Payette Lake. Lovingly rebuilt and renovated over the decades, Hotel McCall preserves its old-west charm while serving as the cultural heart of the town.