Front Office Receptionist

Canyon View Medical Group; Santaquin (UT); On-site; USD 28,000 - 42,000; Full time

Job summary

Canyon View Medical Group in Santaquin, Utah, is seeking a front office receptionist for our Family Medicine division. Availability for some weekday evenings is needed. You will greet patients, schedule appointments, enroll patients in the Patient Portal, and maintain records and accounts.

Responsibilities include coordinating with providers, managing patient flow, and safeguarding confidential information while delivering courteous, efficient service to patients and visitors.

Qualifications

• Front desk experience in a medical setting preferred.
• Ability to multitask and manage sensitive patient information with discretion.
• Strong communication and organizational skills.

Responsibilities

• Greet patients and visitors in person or by phone, answering inquiries or directing them accordingly.
• Enroll patients in the Patient Portal and explain its benefits.
• Schedule appointments and manage the calendar to optimize provider time.
• Notify providers of patient arrivals and delays to keep on‑time schedules.
• Maintain patient records and accounts, including financial information.
• Process charges, handle billing tasks, and assist with third‑party claims.
• Maintain reception area and ensure confidentiality of information.
• Monitor and reorder office supplies and maintain equipment as needed.

Skills

Multi-tasking

Flexibility

Telephone skills

Customer service

Time management

Organization

Attention to detail

Scheduling

Word processing

Professionalism

Quality focus

Job description

Description

Canyon View Medical is seeking the services of a front office receptionist in our Family Medicine division located in Santaquin, Utah. Availability to work some weekday evenings is needed from this employee. The receptionist assists patients by greeting and helping them, scheduling appointments, and by maintaining patient records and accounts.

Primary Responsibilities

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

Enrolls patients in Patient Portal while describing the benefits of enrollment.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Protects patients' rights by maintaining confidentiality of personal and financial information.

Maintains operations by following policies and procedures; reporting needed changes.

Requirements

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus.

Spanish-speaking ability a plus.

Previous medical receptionist experience a plus.