Front Office Receptionist

Study Gold Coast; Miami (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

An exciting opportunity awaits as a Front Office Receptionist in a vibrant holiday accommodation setting. This role is perfect for individuals seeking long-term casual employment with flexible hours, including weekends and public holidays. You will be the first point of contact for guests, ensuring a warm welcome and providing exceptional customer service. Your responsibilities will include managing check-in/out procedures, handling reservations, and maintaining a friendly atmosphere. If you have a passion for hospitality and enjoy working with people, this position is ideal for you. Join a dynamic team and contribute to creating memorable experiences for guests!

Qualifications

• Previous experience in accommodation or hospitality is preferred.
• Excellent computer skills and knowledge of reservation software are a plus.

Responsibilities

• Greet guests and assist with check-in/out procedures.
• Handle guest inquiries and make reservations.
• Maintain records of room occupancy and assist other departments.

Skills

Customer Service

Computer Skills

Reservation Software

Hospitality Knowledge

Education

Hospitality and Tourism Background

Job description

Front Office Receptionist for holiday accommodation available for immediate start - apply at [e-mail]

This position is suitable for someone wanting long-term casual employment and is available for 2-3 days including weekends and Public Holidays on a rotating roster, with hours between 7 am - 3 pm or 8 am - 4 pm.

4-5 days during school holidays including weekends and Public Holidays.

This position is suitable for any candidate with previous experience in the accommodation and holiday industry or a student with a Hospitality and Tourism background.

The candidate will have previous experience in all aspects of front office or tourism-related studies.

The candidate will have excellent computer skills. Any previous experience with reservation software will be highly regarded.

The candidate will be responsible for being the first point of contact when our guests arrive at the Resort, assisting with check-in/out procedures, keeping a record of occupied and unoccupied rooms, making and confirming reservation bookings, and responding to telephone enquiries in a friendly manner to meet the needs of the guests.

Duties/Responsibilities of a Front Office Receptionist:

• Providing exceptional customer service whilst promoting a friendly and welcoming atmosphere.
• Enjoy working with people and using initiative, possessing a can-do attitude.
• Greet, register, and assign rooms to guests, ensuring room keys are issued correctly.
• Provide a prompt response to all guest inquiries and requests, communicating relevant information to other departments where necessary.
• Make and confirm reservations.
• Provide the correct information to guests about the different rooms and facilities around the Resort.
• Have the ability to handle pressure when busy while possessing the confidence to make decisions and prioritize tasks to be an efficient team member.
• Be open and able to assist other departments when required.
• Be available and able to work rotating shifts including weekends & public holidays when necessary.

If you feel this position is for you, please send in a cover letter with your resume to [e-mail].

Note: If you meet our skill requirements, you will be contacted!