Front Office Receptionist

MHC Healthcare; Hyde Park Township (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a Front Office Receptionist to join their Behavioral Health Team. This role is vital in ensuring patients receive exceptional service as they navigate their healthcare journey. The ideal candidate will be skilled in cash handling and customer service, with a strong ability to multi-task in a busy environment. You will be the welcoming face of the clinic, responsible for checking in patients, verifying information, and managing payments. Join a mission-driven organization dedicated to improving health outcomes and supporting the community with a competitive benefits package.

Benefits

Medical, Dental, and Vision

403(b) with employer contribution

Short-term disability

Paid time off including holidays

Employee discount for medical services

Education reimbursement

Qualifications

• High school diploma required; experience in a medical facility preferred.
• Bilingual may be required; fingerprint clearance may be needed.

Responsibilities

• Greet and check in patients, ensuring accurate information collection.
• Handle cash, verify insurance, and collect payments before services.
• Provide exceptional customer service to diverse individuals.

Skills

Cash handling knowledge

Customer service

Basic bookkeeping principles

Multi-tasking

Organizational skills

Communication skills

Education

High school diploma or equivalency

Tools

Practice Management System (PMS)

Job description

MHC Counseling and Wellness Center, Marana, Arizona, United States of America

Job Description

Posted Wednesday, January 22, 2025 at 9:00 AM

MHC Healthcare is seeking a Front Office Receptionist to join our Behavioral Health Team at the MHC Counseling and Wellness Center, located in Marana, AZ.

The Front Office Receptionist will provide services for the front office by greeting and checking in patients, ensuring patient information is correct and collecting appropriate fees. Provide exceptional customer service to all who require services. MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 14 sites in Tucson and Pima County. MHC Healthcare is building a world-class integrated health care system that is committed to caring for special populations, and focused on improving health outcomes for our patients.

The ideal candidate will have the following education and experience:

1. High school diploma or equivalency; required.
2. Experience as a cashier/receptionist in a medical facility or public contact position; preferred.
3. Bilingual may be required based on location.
4. Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire) may be required based on location.

The ideal candidate will also possess the following knowledge, skills, and abilities:

1. Cash handling knowledge.
2. Provide exceptional customer service to individuals from various cultural backgrounds.
3. Knowledge of basic bookkeeping principles.
4. Ability to handle situational stress in work environment.
5. Ability to multi-task.
6. Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.

Duties and Responsibilities:

1. Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day.
2. Opens, closes and balances daily batches.
3. Prepares and submits deposit to the required manager for funds accepted.
4. Greets and checks in patients in a courteous, friendly and professional manner.
5. Verifies insurance, address, telephone number and makes necessary changes in the Practice Management System (PMS) registration fields.
6. Refers patient to appropriate source when questions involve patient account activity such as collection, slow pay, fee-for-service errors, claim processing or refunds to patient.
7. Determines patient’s co-payment and collects it before services are rendered.
8. Collects fees per current policy and based on payor agreement by contract, fee-for-service, and private insurance or self-pay. Informs new patients of MHC’s current payment policy.
9. Collects payments made to outstanding accounts.
10. Refers patient to Eligibility Enrollment Specialist for Sliding Fee Scale eligibility if identified or if a change in payor source code is identified.
11. Answers telephone calls and questions regarding patient accounts, services provided by the clinic and other pertinent questions.
12. Provides patients with information regarding cost of procedures.
13. Refers new patients to Membership/Enrollment to get information regarding services available through insurance and cost of procedures/services.
14. Reviews encounter forms for services rendered for completeness and accuracy, computes fees charged for services and informs patient of account activity.
15. Checks patient out in PMS and schedules appropriate follow-up appointment.
16. Balances daily charges from encounters to charges entered in the computer.
17. Provides coverage for other health centers as required.
18. Participates in in-service/education regarding Quality Improvement or required job-focused education.
19. Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients and/or staff.
20. Completes Incident Report accurately and follows procedures completely.
21. Makes daily reminder calls for future services/appointments.
22. Performs other related duties as assigned.

As an employee of MHC Healthcare, we share in a very strong mission: Dedication to providing Service Excellence in Promoting Health and Well Being. To support this mission in our community, MHC Healthcare believes it must start at home. Therefore, employees have many opportunities to care for our health and wellness with benefits such as:

1. Medical, Dental, and Vision.
2. 403(b) with employer contribution.
3. Short-term disability and other benefits.
4. Paid time off including 11 holidays plus vacation and sick leave accrual.
5. Paid bereavement, jury duty, and community service time.
6. Employee discount for medical services ($500 per year for full-time).
7. Education reimbursement ($3,000 per year for full-time).

MHC Healthcare’s total compensation program provides a market competitive combination of pay and benefits aligned with our commitment to supporting the community and ensuring organizational success.

What This Position Pays: $15.81 - $19.36

MHC Healthcare will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.