Front Office Receptionist

Infotree Global Solutions; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

CrowdStrike in Boston is seeking a friendly and professional Receptionist to be the first point of contact for visitors, answer calls, and support the office with daily operations.

You will greet guests, manage the switchboard, coordinate room setups, assist with onboarding, maintain a tidy reception, and act as a local resource on hotels, dining, and local services.

Qualifications

• Minimum of 2 years professional experience in a front desk, concierge, or reception role.
• Exceptional written and verbal communication skills for all staff and visitors.
• Experience interacting with people at all levels, including senior management.
• Strong working knowledge of Microsoft Office and Google Suite products.
• Ability to work independently and prioritize multiple tasks.

Responsibilities

• Serve as the main point of contact for visitors, greeting and directing them to the appropriate staff.
• Call management: answer, screen, and forward calls to departments as needed.
• Assist with in-office workplace events and employee activities with the workplace services team.
• Support pre-event planning, room setup, and post-event reset of spaces including training rooms.
• Assist with onboarding processes, workspace preparation, and access credentials.
• Maintain security procedures in partnership with Global Physical Security.
• Keep the reception area neat and serve as the first impression for arrivals.
• Act as a local expert on hotels, restaurants, and area knowledge for visiting staff.

Skills

Reception

Communication

Customer service

Office software

Team collaboration

Job description

• Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival
• Call Management / Switchboard: Answering, screening and forwarding calls to appropriate departments and/or staff
• Assist in the execution of all in-office workplace service events and/or employee activities, partnering with the broader workplace services team to ensure experiences are timely and equitable for all
• Assist with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference rooms
• Support new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarization
• Maintain security by following approved procedures, in partnership with Global Physical Security
• Maintain safe and clutter-free reception area, serving as the first impression moment for arrivals to the CrowdStrike offices
• Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge
• Respond to all workplace inquiries, assesses needs or issues, and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessary
• Procure office supplies and maintain accurate inventory levels; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies
• Receive, sort and forward incoming mail. Maintain and route publications
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)

What You’ll Need:

• Minimum of 2 years professional experience
• Office Services, Concierge, or Reception related experience preferred. Previous hotel/hospitality front-of-house experience is also welcome
• Exceptional written and verbal communication skills, including the ability to communicate with all levels of staff, clients, and external professionals
• Experience interacting with people at all levels, including senior management
• Basic understanding of local building and fire codes, Fire Life Safety plans, and Environmental Health & Safety standards is welcome
• Demonstrated ability to work independently and prioritize multiple tasks
• Flexibility to perform job tasks outside of job description when necessary
• High level of integrity and ethics, with the ability to maintain confidentiality
• Strong working knowledge of Microsoft Office and Google Suite products