Office Coordinator

Infotree Global Solutions; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

CrowdStrike is seeking a capable Office Services/Reception professional to join our Boston site. The role centers on greeting visitors, managing calls, and supporting events, with an emphasis on clear communication and professional interaction across all levels of staff and external contacts.

Proficiency in MS Office and Google Suite is preferred. You will assist with onboarding, space setup, mail handling, inventory, security procedures, and a variety of admin tasks to keep the office running

Qualifications

• Minimum of 2 years professional experience
• Office Services, Concierge, or Reception related experience preferred. Previous hotel/hospitality front-of-house experience is also welcome
• Exceptional written and verbal communication skills, including the ability to communicate with all levels of staff, clients, and external professionals
• Experience interacting with people at all levels, including senior management
• Basic understanding of local building and fire codes, Fire Life Safety plans, and Environmental Health & Safety standards is welcome
• Demonstrated ability to work independently and prioritize multiple tasks
• Flexibility to perform job tasks outside of job description when necessary
• High level of integrity and ethics, with the ability to maintain confidentiality
• Strong working knowledge of Microsoft Office and Google Suite products

Responsibilities

• Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival
• Call Management / Switchboard: Answering, screening and forwarding calls to appropriate departments and/or staff
• Assist in the execution of all in-office workplace service events and/or employee activities, partnering with the broader workplace services team to ensure experiences are timely and equitable for all
• Assist with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference rooms
• Support new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarization
• Maintain security by following approved procedures, in partnership with Global Physical Security
• Maintain safe and clutter-free reception area, serving as the first impression moment for arrivals to the CrowdStrike offices
• Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge
• Respond to all workplace inquiries, assesses needs or issues, and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessary
• Procure office supplies and maintain accurate inventory levels; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies
• Receive, sort and forward incoming mail. Maintain and route publications
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)

Skills

Reception experience

Microsoft Office

Google Suite

Communication skills

Tools

Microsoft Office

Google Suite

Job description

• Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival
• Call Management / Switchboard: Answering, screening and forwarding calls to appropriate departments and/or staff
• Assist in the execution of all in-office workplace service events and/or employee activities, partnering with the broader workplace services team to ensure experiences are timely and equitable for all
• Assist with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference rooms
• Support new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarization
• Maintain security by following approved procedures, in partnership with Global Physical Security
• Maintain safe and clutter-free reception area, serving as the first impression moment for arrivals to the CrowdStrike offices
• Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge
• Respond to all workplace inquiries, assesses needs or issues, and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessary
• Procure office supplies and maintain accurate inventory levels; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies
• Receive, sort and forward incoming mail. Maintain and route publications
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)

What You’ll Need:

• Minimum of 2 years professional experience
• Office Services, Concierge, or Reception related experience preferred. Previous hotel/hospitality front-of-house experience is also welcome
• Exceptional written and verbal communication skills, including the ability to communicate with all levels of staff, clients, and external professionals
• Experience interacting with people at all levels, including senior management
• Basic understanding of local building and fire codes, Fire Life Safety plans, and Environmental Health & Safety standards is welcome
• Demonstrated ability to work independently and prioritize multiple tasks
• Flexibility to perform job tasks outside of job description when necessary
• High level of integrity and ethics, with the ability to maintain confidentiality
• Strong working knowledge of Microsoft Office and Google Suite products