Front Office: Patient Scheduling & Finance Coordinator

Johnsonlink Orthodontics; Silverdale (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Full-time hours

Starting pay $24/hour

Job summary

Johnsonlink Orthodontics is seeking a Front Office Scheduling Coordinator to join our team in a fast-paced, patient-centered practice. You will greet families, manage schedules, and provide outstanding customer service while assisting with financial arrangements and payments.

We value friendly, organized, and professional candidates who thrive in a team environment and are eager to learn. This is a full-time, Monday–Friday role with benefits and opportunities for development.

Qualifications

• Friendly, organized, and professional.
• Excellent at communication and customer service.
• Comfortable handling financial tasks with accuracy.

Responsibilities

• Welcome patients and families with a warm, professional attitude.
• Schedule, confirm, and coordinate patient appointments.
• Manage the daily schedule and maximize appointment efficiency.
• Answer phones, respond to patient questions, and provide excellent customer service.
• Coordinate appointment changes, cancellations, and rescheduling.
• Assist patients with their financial arrangements, including reviewing account balances, discussing payment options, and answering questions about financial contracts.
• Process and collect patient payments and accurately document transactions.
• Follow up on outstanding balances and assist with account-related questions in a professional and compassionate manner.
• Maintain accurate patient information, financial records, and documentation.
• Communicate clearly with patients regarding appointments, financial arrangements, and office procedures.
• Work closely with the orthodontic team to ensure a smooth patient flow.
• Assist with general front-office administrative responsibilities.
• Create a positive, welcoming experience for patients of all ages.

Skills

Customer service

Scheduling

Communication

Team player

Organizational skills

Job description

Johnsonlink Orthodontics is seeking a Front Office Scheduling Coordinator to join our team in a fast-paced, patient-centered practice. You will greet families, manage schedules, and provide outstanding customer service while assisting with financial arrangements and payments.

We value friendly, organized, and professional candidates who thrive in a team environment and are eager to learn. This is a full-time, Monday–Friday role with benefits and opportunities for development.