Front Office & Patient Intake Specialist

Denver Recovery Group, LLC; Grand Junction (CO); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Retirement fund

Accrued sick time

Health insurance

Paid time off

11 Paid Holidays/yr

Job summary

Denver Recovery Group, LLC’s Montrose Clinic in Grand Junction seeks a full-time front desk/office assistant to support intake and patient processing. Starting pay is $21/hour with a raise after a 90-day probation and overtime at 1.5x. Typical shift is Mon-Fri, with Saturday hours.

The role involves intakes, payments, scheduling, and coordinating with clinical staff in a busy clinic environment. The position requires good teamwork, reliability, and communication.

Qualifications

• At least one year of recovery from substance abuse is preferred.
• Works well in a team environment.
• Has strong communication skills.
• Is organized and reliable.

Responsibilities

• Answering phones, forwarding calls to appropriate staff, and taking messages as needed.
• Responding to phone and in-person inquiries about intake and transfer procedures.
• Distributing office correspondence/faxes to the appropriate staff.
• Ensuring effective communication among various departments in the clinic.
• Checking in patients through the Methasoft system and entering all new patient information into Methasoft.
• Advise nurse if a patient appears impaired at check-in before dosing.
• Collecting patient fees, entering them accurately in Methasoft, and ensuring immediate safe deposit of payments.
• Scheduling patients for intakes and the first follow-up visit with a provider.
• Entering/discharging patients through Central Registry and ensuring intakes are registered with Central Registry before dosing.
• Facilitating the intake process by ensuring patient’s UA and breathalyzer are completed; patient photo is taken and uploaded into Methasoft; appropriate fees are collected, if applicable; all consents have been signed prior to the medical intake appointment.
• Monitoring the provisers' schedule and advising when patients are ready for an appointment.
• Maintaining appropriate boundaries in all contact with patients and coworkers.
• Maintaining confidentiality of sensitive data and patient identities.
• Making copies of Intake forms, Patient Handbooks assembling charts, and ensuring a ready supply of intake bags for new patient admissions.
• Checking Medicaid eligibility monthly and uploading verification into Methasoft.
• Ensuring a safe work environment for employees and patients.
• Ensuring an adequate inventory of supplies and equipment, maintaining office equipment, scheduling repairs whenever necessary, and ensuring systems are up-to-date.
• Deliver medication to approved off-site partners, including sober living facilities, correctional facilities, jails, and other authorized locations.
• Performing other duties as assigned.
• Participating in meetings.
• Staying up-to-date on industry standards through continuing education, participating in workshops, and learning about new front office procedures.

Skills

Team player

Strong communication

Organized

Reliable

Desire to help others

Job description

Denver Recovery Group, LLC’s Montrose Clinic in Grand Junction seeks a full-time front desk/office assistant to support intake and patient processing. Starting pay is $21/hour with a raise after a 90-day probation and overtime at 1.5x. Typical shift is Mon-Fri, with Saturday hours.

The role involves intakes, payments, scheduling, and coordinating with clinical staff in a busy clinic environment. The position requires good teamwork, reliability, and communication.