Front Desk & Patient Experience Coordinator

Mindpath Health; Cary (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per,

Tuition reimbursement

Job summary

Mindpath Health in Cary, NC seeks a Front Office Coordinator to support clinicians and patients. You will maintain front desk operations, manage scheduling, collect payments, and safeguard patient information.

This full-time, onsite role emphasizes friendly, professional patient interactions and efficient office communication. Ideal candidates have EMR/EHR experience, a high school diploma, 2+ years in clerical roles, and strong Microsoft Office skills.

Qualifications

• Experience using EMR/EHR and/or practice management systems.
• High school diploma or equivalent.
• 2+ years of recent clerical/administrative/front office coordination experience.
• 1+ year of customer service experience, preferably in healthcare.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone.
• Schedule appointments; answer, triage, and route calls and messages; communicate patient needs to clinical staff.
• Collect co-pays and balances, explain paperwork, and ensure accurate completion of patient forms.
• Collect, verify, and update patient demographics and insurance information.
• Assist patients with Mindpath Health policies, procedures, and services.
• Recognize escalation needs and de-escalate to support patient safety and satisfaction.
• Support clinicians by managing arrivals, scheduling changes, and general admin tasks.
• Collaborate with front office, clinical teams, and leadership to improve daily operations.
• Identify patient satisfaction concerns and contribute resolution ideas.
• Maintain confidentiality of protected health information.

Skills

Multiline phone systems

Data entry

Interpersonal skills

Verbal and written communication

Ability to multitask

Professionalism under pressure

Customer service

Confidentiality

Education

High school diploma or equivalent

Tools

EMR/EHR

Microsoft Office

Job description

Mindpath Health in Cary, NC seeks a Front Office Coordinator to support clinicians and patients. You will maintain front desk operations, manage scheduling, collect payments, and safeguard patient information.

This full-time, onsite role emphasizes friendly, professional patient interactions and efficient office communication. Ideal candidates have EMR/EHR experience, a high school diploma, 2+ years in clerical roles, and strong Microsoft Office skills.