Front Office Patient Care Coordinator (Multi-Specialty) - La Quinta, CA

University of California, Riverside; California (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

University of California, Riverside invites applications for the Front Office Patient Care Coordinator. This role supports front desk operations, schedules appointments with provider availability, and assists patients in person and by phone, ensuring accurate records and smooth payments.

The position may require shift flexibility, including evenings, weekends, and holidays, across UC Riverside Health clinic locations.

Qualifications

• Two years of experience in front-end duties.
• Experience using computers and an electronic medical record system.
• Preference for experience in a multi-specialty clinic.
• Strong verbal and written communication with diverse patient populations.

Responsibilities

• Schedule patient appointments in coordination with provider availability.
• Greet patients at check-in and assist with forms and information.
• Verify insurance and handle visit payments.
• Maintain electronic records and clinic inventory.
• Provide front office support to providers and patients.

Skills

Customer service

Multitasking

Communication skills

Bilingual English/Spanish

Education

Medical Assistant Diploma

Tools

EMR systems

Job description

Position Information

The Front Office Patient Care Coordinator will perform front office functions to contribute to efficient day-to-day operations and a positive patient experience. Provides administrative support to the providers and interacts with patients by scheduling patient appointments in tandem with the provider availability, interacts with patients in person and on the phone, answers phone, greets patient at check-in, collects patient information, updates/maintains electronic records, insurance verification, handles visit payments, ensures the clinic has needed inventory for operation, and performs clerical tasks. The full salary range for the Administrative Assistant II is between $26.65 - $37.77 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. This position will be primarily assigned to a work location; but may also float as needed to various UCR Health clinic locations. This position may require you to work different shifts, including evenings, weekends, and holidays.

Position Information

The Front Office Patient Care Coordinator will perform front office functions to contribute to efficient day-to-day operations and a positive patient experience. Provides administrative support to the providers and interacts with patients by scheduling patient appointments in tandem with the provider availability, interacts with patients in person and on the phone, answers phone, greets patient at check-in, collects patient information, updates/maintains electronic records, insurance verification, handles visit payments, ensures the clinic has needed inventory for operation, and performs clerical tasks. The full salary range for the Administrative Assistant II is between $26.65 - $37.77 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. This position will be primarily assigned to a work location; but may also float as needed to various UCR Health clinic locations. This position may require you to work different shifts, including evenings, weekends, and holidays.

Requirements

Educational Requirements

Degree

Medical Assistant Diploma.

Requirement

Required

Experience Requirements

Experience

Two years of experience working in an environment performing tasks related to front end duties related to this position.

Requirement

Experience

Experience using computers and an electronic medical record system.

Requirement

Preferred

Experience

Experience working in a multi-specialty clinic highly desired.

Requirement

Minimum Requirements

• Ability to maintain a work pace appropriate to the workload.
• Ability to work well in a constantly changing environment.
• Strong oral and written communication skills to effectively communicate with patients of varying ages and multicultural backgrounds.
• Must demonstrate customer / patient service skills appropriate to the job.
• Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties.
• Strong interpersonal skills.

Preferred Qualifications

• Understanding of medical terminology.
• Bilingual-English/Spanish.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

Department Custom Scope

The Front Office Patient Care Coordinator will perform front office functions to contribute to efficient day-to-day operations and a positive patient experience. Provides administrative support to the providers and interacts with patients by scheduling patient appointments in tandem with the provider availability, interacts with patients in person and on the phone, answers phone, greets patient at check-in, collects patient information, updates/maintains electronic records, insurance verification, handles visit payments, ensures the clinic has needed inventory for operation, and performs clerical tasks. This position will be primarily assigned to a work location; but may also float as needed to various UCR Health clinic locations. This position may require you to work different shifts, including evenings, weekends, and holidays.