Front Office Operations Manager — Growth & Benefits

Residence Inn by Marriott Rochester West; KodaVista (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Room discounts

Food & beverage discounts

Benefits for full-time positions

Professional development and growth

Job summary

DelMonte Hotel Group is seeking a skilled Front Office Operations Manager to lead the Front Office and Hospitality teams at our Rochester property. You will supervise staff, hire and train employees, and ensure guest satisfaction through adherence to company policies and service standards.

Key duties include cash control, staffing, forecasting occupancy, budgeting, and coordinating communications. The role offers competitive compensation, bonus opportunities, and employee discounts on hotel

Qualifications

• 1 to 3 years related experience in guest services, front desk or related professional area.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Proven customer service and staff management skills.
• Ability to work as part of a team and complete tasks individually.
• Solid organizational, time-management and prioritization skills.

Responsibilities

• Supervise Front Office and Hospitality associates and direct daily operations.
• Interview, hire, train associates and manage performance.
• Plan, assign, and direct work while ensuring policy compliance.
• Maintain cash and key control procedures.
• Forecast occupancy, manage department budget, payroll, and inventory.
• Ensure brand standards and service quality across the Front Office.
• Provide guests with hotel hours, services, and information.
• Maintain cleanliness of Front Office, lobby, and surrounding areas.

Job description

DelMonte Hotel Group is seeking a skilled Front Office Operations Manager to lead the Front Office and Hospitality teams at our Rochester property. You will supervise staff, hire and train employees, and ensure guest satisfaction through adherence to company policies and service standards.

Key duties include cash control, staffing, forecasting occupancy, budgeting, and coordinating communications. The role offers competitive compensation, bonus opportunities, and employee discounts on hotel