Front Office Ops Leader | Growth & Benefits

DelMonte Hotel Group; Rochester (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hotel room discounts at our locations

Discounts on food and beverages

Professional development and career-nd

Comprehensive benefits for full-time

Room service access

Job summary

DelMonte Hotel Group in Rochester, NY seeks a Front Office Operations Manager to supervise the Front Office and Hospitality teams, ensuring policy compliance and high service standards. The role involves hiring and training staff, managing budgets, coordinating daily operations, and maintaining brand standards while delivering exceptional guest experiences.

Our compensation starts at $17.00 per hour with bonus opportunities and comprehensive benefits, including room discounts and career

Qualifications

• 1 to 3 years related experience in guest services, front desk or related professional area.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Proven customer service and staff management skills.
• Ability to work as part of a team and complete tasks individually.

Responsibilities

• Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and procedures.
• Ensure proper cash and key control procedures are followed.
• Answer inquiries pertaining to hotel policies and services.
• Attend staff meetings to discuss company policies and guest complaints and to make recommendations to improve service.
• Perform Front Desk and PM Hospitality duties as needed.
• Ensure food quality and service standards are being maintained.

Skills

Guest services

Staff management

Communication

Team leadership

Education

Associate degree (A.A.) or equivalent

Job description

DelMonte Hotel Group in Rochester, NY seeks a Front Office Operations Manager to supervise the Front Office and Hospitality teams, ensuring policy compliance and high service standards. The role involves hiring and training staff, managing budgets, coordinating daily operations, and maintaining brand standards while delivering exceptional guest experiences.

Our compensation starts at $17.00 per hour with bonus opportunities and comprehensive benefits, including room discounts and career