Front Office Officers

Hirafu Capital; Lincoln (NE); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Front Office Officer to enhance guest experiences at a premier location. This role involves managing front desk operations, providing exceptional customer service, and ensuring a welcoming atmosphere for all guests. With a focus on hospitality and teamwork, you will play a vital role in creating memorable stays. The position offers year-round contract employment with numerous benefits, including a discretionary bonus, paid leave, and opportunities for professional growth. If you are passionate about delivering top-notch service and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Annual discretionary bonus

Commuting allowance

Staff accommodation with subsidized rent

Housing allowance

Individual all-mountain lift pass

Qualifications

• Relevant experience in front office roles, preferably in hotels.
• Fluency in English or Japanese, with other languages as a plus.

Responsibilities

• Provide high-quality guest services at the front office.
• Manage front desk, concierge, and bell services efficiently.

Skills

Fluency in English

Fluency in Japanese

Customer service

Attention to detail

Teamwork

Knowledge of Opera

Driver's License

Tools

Opera

TL-Lincoln

OTA

Job description

We are looking for a talented Front Office Officers to join SANSUI NISEKO, you will be responsible for the front office including the front desk, concierge, and bell attendant with high-quality standards and guidelines.

Responsibilities and Duties

• Providing assistance high quality guest services with friendly and courteous manner.
• Complete all front office duties.
• Responsible for Front Desk, Concierge, Bell, Valet.
• Greet guest upon arrival, check them in and provide them with any information they need to enjoy their stay.
• Responsible for assisting guests with their request.
• Keeping safety & security in the working environment
• Developing the best practice of customer satisfaction as a team

Requirements

• Fluent in English or Japanese, additional fluency in other languages is an advantage.
• Relevant work experience in the same or similar role, ideally in rooms division of the hotel industry.
• Have passionate about hospitality service, high levels of attention to detail and integrity.
• Good team player, able to work a flexible schedule in a dynamic environment.
• Knowledge of Opera, TL-Lincoln and OTA is a plus
• Driver License preferred.

Employment Status

• Year-round contract employment
• Annual discretionary bonus
• Shift work (40 hours per week)
• 110 days off a year
• Annual paid leave days according to Japanese Labor Standard Law
• Social insurance (Medical, Pension, Employment Insurance)

Employment Conditions

• Commuting allowance provided
• Staff accommodation with subsidized rent available or Housing allowance
• Individual all mountain lift pass or allowance