Front Office Medical Assistant - San Antonio, TX

Panoramic Health; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Panoramic Health is seeking a Front Office Medical Assistant who blends administrative and clinical support to deliver patient-centered care. You will greet patients, collect documents, verify insurance, and coordinate appointments while assisting providers and maintaining EMR records.

Ideal candidates have MA certification, HIPAA understanding, and strong communication skills to ensure a smooth patient experience in a fast-paced clinic.

Qualifications

• High school diploma or GED required.
• Medical Assistant certification from an accredited program.
• Ability to learn and use EMR/EHR systems and Microsoft Office.
• Knowledge of medical terminology.
• Strong customer service and communication skills.
• Basic computer skills and office equipment experience.
• Understanding of HIPAA and confidentiality.

Responsibilities

• Greet patients and manage front-desk workflow with a welcoming manner.
• Check in patients and collect documentation (ID, insurance, referrals).
• Verify demographics and insurance information; obtain consents as needed.
• Communicate appointment details clearly to patients and providers.
• Handle phone inquiries and appointment scheduling efficiently.
• Maintain clean, organized reception/waiting areas.
• Collect copays and reconcile charges; document transactions.
• Prepare patients for exams and assist clinical staff as needed.
• Prepare and maintain exam rooms, equipment, and supplies.

Skills

Patient-facing

Communication

Multitasking

HIPAA compliance

EMR proficiency

Education

High School diploma or GED

MA certification

Tools

EMR/EHR

athenaClinicals

MS Office

Job description

Position Summary

We are seeking a compassionate, organized, and patient-focused Front Office Medical Assistant to join our healthcare team. This role combines both administrative and clinical medical assisting responsibilities, serving as a key point of contact for patients throughout their care experience.

The Front Office Medical Assistant is responsible for creating a welcoming environment, facilitating exceptional patient experiences, and supporting providers through effective communication, clinical assistance, and front-office operations. This position plays a critical role in building patient trust, satisfaction, and loyalty while ensuring efficient clinic workflows.

Key Responsibilities

Patient Services & Front Office Support

• Greet patients, families, and visitors in a professional, friendly, and welcoming manner.


• Check patients in and collect all required documentation, including insurance cards, identification, referrals, authorizations, and other appointment-related information.


• Verify patient demographics, insurance coverage, and required consent forms.


• Communicate appointment details, visit expectations, and relevant patient information clearly and effectively.


• Notify patients of unexpected scheduling delays and assist with maintaining patient comfort during wait times.


• Answer incoming phone calls and respond to patient inquiries in a courteous and timely manner.


• Schedule, reschedule, and coordinate appointments and follow-up visits according to established policies and procedures.


• Maintain clean, organized, and welcoming reception and waiting areas.

Financial & Administrative Responsibilities

• Collect patient copayments, outstanding balances, and reconciliation charges at check-in.


• Process daily payment batches and maintain accurate financial documentation.


• Accurately document and maintain patient records within the electronic medical record (EMR) system.


• Ensure compliance with patient privacy and confidentiality requirements.

Clinical Support

• Prepare patients for examinations and procedures.


• Obtain and document medical histories and patient information.


• Provide patient education regarding medications, treatments, and dietary instructions as directed by the provider.


• Assist physicians with patient care and clinical procedures.


• Prepare and administer medications as directed by the physician.


• Perform basic laboratory testing, EKGs, dressing changes, and suture removal as ordered.


• Process prescription refill requests as authorized by the provider.


• Prepare, clean, and maintain examination and treatment rooms, equipment, and clinical supplies.

Additional Duties

• Perform other duties and responsibilities as assigned to support clinic operations and patient care.

Qualifications

Required

• High School Diploma or GED equivalent.


• Medical Assistant certification from an accredited program, with credentials meeting applicable state requirements.


• Ability to learn and utilize electronic health record (EHR/EMR) systems and Microsoft Office applications.


• Knowledge of medical terminology.


• Strong customer service, communication, and interpersonal skills.


• Basic computer proficiency and experience with office equipment including calculators, printers, copiers, and scanners.


• Basic math skills and attention to detail.


• Understanding of HIPAA, OSHA, compliance, and information security requirements.


• Knowledge of medical office procedures and patient registration processes.

Preferred

• Current BLS (Basic Life Support) certification for healthcare providers, or ability to obtain within 90 days of employment.


• Minimum of one (1) year of experience in a medical office, clinic, or healthcare setting.


• Experience with medical insurance verification, referrals, and authorizations.


• Familiarity with athenaClinicals or other electronic health record systems.


• Knowledge of examination room procedures, diagnostic testing, and basic clinical support functions.

Skills & Competencies

• Exceptional customer service and patient engagement skills


• Strong organizational and multitasking abilities


• Professional communication and phone etiquette


• Attention to detail and accuracy


• Ability to work effectively in a fast-paced healthcare environment


• Commitment to patient confidentiality and regulatory compliance


• Team-oriented mindset with a focus on delivering high-quality patient care

Join our team and help create exceptional healthcare experiences by delivering compassionate patient care and outstanding front-office support.