Front Office Medical Assistant

InnovaCare Health; New Braunfels (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Front Office Medical Assistant to join their dynamic team. In this role, you will be pivotal in ensuring a smooth patient experience, managing calls, scheduling appointments, and maintaining accurate patient records. With a commitment to work-life balance and community impact, this position offers an opportunity to grow within a supportive environment. If you're passionate about healthcare and ready to make a difference, this role is perfect for you.

Qualifications

• High school diploma or GED equivalent required.
• Experience in customer service and front-desk responsibilities.
• Knowledge of medical terminology is essential.

Responsibilities

• Answer telephone calls and assist with scheduling patients.
• Obtain patient information and confirm insurance coverage.
• Prepare rooms for patients and ensure front office organization.

Skills

Communication Skills

Customer Service

Data Entry

Medical Terminology

Microsoft Office

Education

High School Diploma or GED

Job description

Join to apply for the Front Office Medical Assistant role at InnovaCare Health

3 weeks ago Be among the first 25 applicants

Join to apply for the Front Office Medical Assistant role at InnovaCare Health

Get AI-powered advice on this job and more exclusive features.

InnovaCare Texas Management Services Company, LLC

InnovaCare Health is a dynamic physician lead healthcare provider pioneering change in value-based healthcare. We operate 40+ clinics with 1,100+ employees who share the mission, vision, and values that drive success in each of the communities we touch. Our goal isn’t just healthcare; it’s about promoting work-life balance and supporting the personal and professional goals of each employee to help them lead their best lives.

We are an organization strengthened by our diversity and inclusion. We strive to make an impact in the community through public health education, outreach, and our philanthropic endeavors that span beyond the doors of our facilities.

As we continue to grow, we want employees, like you, who value improving the lives of those they care for each day. #WeAreInnovaCare

Our practices offer: Women’s Health, Wellness, X-Ray/Ultrasound, Dental, Chiropractic, Urgent Care, Managed Care, and Workers Comp services

Job Summary

The Front Office Medical Assistant is required to satisfy both patient care coordinator and medical assistant responsibilities.

Essential Job Functions

• Answer telephone, and screen and direct calls. Follow-up with calls to reassure patients, physicians, and other staff members that their needs have been met.
• Assist scheduling patients.
• Obtain patient information and/or confirm coverage with insurance provider prior to scheduling appointments or procedures. Record patient care documentation in the medical record accurately and in a timely manner. Identifies when others’ documentation is incorrect and alerts clinic leadership.
• Prepare room assignments for patients and physicians according to policies and procedures.
• Assure rooms are ready when needed by completing room-scheduling checklist, turning on lights, adjusting temperature controls, straightening furniture for comfort of patients, and reviewing supplies needed for procedure.
• Keep the front office organized and give it full attention. Register/verify patient demographic information (patients who have not been seen within the past 12 months must complete a new registration form)
• Create appointment; determine reason for visit; verify benefits and eligibility
• Collection of co-pays
• Address outstanding account balance and collect monies due
• Schedule follow-up appointment per Provider instructions; comply with scheduling protocols
• Schedule testing for outside facilities and secure referral; document in the chart
• Adhere to Prescription Protocol when providing prescriptions to patients
• Operate diagnostic equipment (cannot interpret tests), remove staples from superficial wounds; change wound dressing and obtains cultures; administer non intravenous medication; perform simple specimen collection via noninvasive techniques; collects blood specimens via venipuncture or via capillary and performs EKGs.
• Perform X-rays, where applicable
• Assist with scribing, where applicable
• Assist Case Manager with procedures.
• Perform quality control checks on equipment.
• Prepare and sterilize medical equipment using the autoclave.
• Foster accountability for clinical practice and patient goals.
• Enforce medication policy.
• Support and follows Standard Delegation of Orders
• Support emergency management protocols & procedures.
• Perform all other related duties as assigned.
  
  

Minimum Required Education, Experience & Skills

• High school diploma or GED equivalent.
• Maintain confidentiality.
• Communication skills
• Speak accurately, clearly and with a pleasant voice at all times.
• Experience in customer service, answering telephones, data entry, and/or front-desk responsibilities.
• Knowledge of medical terminology.
• Proficient with Microsoft Office.
• Etiquette and organizational skills.
• Able to work under pressure and high stress situations.
  
  

Physical & Mental Requirements: (check all that apply)

☐ Required immunizations and vaccinations.

• Ability to lift to 50 pounds.
• Ability to push or pull heavy objects using up to 100 pounds of force.
• Ability to stand or sit for extended periods of time.
• Ability to use fine motor skills to operate equipment and/or machinery.
• Ability to properly drive and operate a vehicle.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasionally requires exposure to communicable diseases or bodily fluids.
• Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training).
  
  

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at InnovaCare Health by 2x

Get notified about new Medical Assistant jobs in New Braunfels, TX.

New Braunfels, TX $16.00-$18.00 3 weeks ago

Medical Front Office Specialist (EG)- New Braunfels

New Braunfels, TX $14.00-$16.00 4 weeks ago

Certified Medical Assistant (Comal County MH Center)

New Braunfels, TX $17.64-$20.02 2 months ago

Medical Assistant/X-Ray Tech (NCT, LMRT) – Cibolo

Certified Medical Assistant (Hays County MH Center)

Bilingual Medical Assistant (EG) - New Braunfels

New Braunfels, TX $17.00-$19.00 4 weeks ago

Part Time Medical Assistant or Phlebotomist Northeast

Medical Assistant Certified-Primary Family Med

Certified Medical Assistant - Specialty Cardiovascular Surgery

Optometric Technician - Medical Assistant

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.