Front Office Medical Assistant

Alliance Health Services, Inc.; California (MO); On-site; USD 29,000 - 34,000; Full time

Job summary

Alliacne Health Services in Oxnard, CA is seeking a detail-oriented Medical Assistant for a full-time, in-office role providing administrative and clerical support to patients and clinical staff.

The ideal candidate holds a valid Medical Assistant certification, is organized, and can navigate an EMR/EHR system while ensuring HIPAA compliance. Bilingual English/Spanish is preferred in a fast-paced home health environment.

Qualifications

• Valid Medical Assistant certification is required.
• Experience in any healthcare setting is preferred.
• Experience with patient registration, scheduling, data entry, and customer service is desirable.
• Experience verifying insurance eligibility for HMO, PPO, Medi-Cal, and Medicare is a plus.

Responsibilities

• Provide administrative, clerical, and operational support for the Home Health office.
• Deliver excellent customer service to patients, families, providers, and clinical staff.
• Triage and route incoming calls to the appropriate department or staff.
• Update and verify patient demographic information.

Skills

Medical Administrative Support

Front-office duties

HIPAA compliance

Customer service

Bilingual English/Spanish (preferred)

Education

Medical Assistant certification

Tools

EMR/EHR system

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

About Us

Alliance Health Services is a compassionate, patient-centered home health and hospice care provider committed to delivering high-quality, personalized services in the comfort of our clients' homes. We strive every day to support individuals and their families through recovery, chronic care management, and end-of-life support with dignity, respect, and professionalism.

At Alliance, we value teamwork, continuous learning, and a supportive work environment where clinicians and caregivers are empowered to grow and make a difference every day. Join us in our mission to provide exceptional home health and hospice care - because care that feels like family is care that truly heals.

Position Summary

We are seeking a detail-oriented and compassionate Medical Assistant to join our Home Health office team in Oxnard. This is a full-time, in-office position focused on providing administrative, clerical, and operational support to patients, clinical staff, and providers.

The Medical Assistant plays an important role in ensuring smooth day-to-day operations by coordinating patient information, scheduling, insurance verification, documentation, communication, and medical supply orders. The ideal candidate is organized, dependable, energetic, and comfortable working in a fast-paced healthcare environment.

Responsibilities

• Perform administrative, clerical, and operational tasks to support the Home Health office.
• Provide excellent customer service to patients, families, providers, and clinical staff.
• Answer incoming calls and appropriately triage and route calls to the appropriate department or clinical staff.
• Update, verify, and maintain accurate patient demographic information.
• Register and maintain patient accounts within the EMR system.
• Schedule new, missed, and follow-up appointments as needed.
• Collect necessary forms, information, and documentation prior to the start of a patient's care.
• Verify insurance eligibility and coverage, including HMO, PPO, Medi-Cal, and Medicare plans.
• Verify that required documentation is complete and available within the patient's chart.
• Follow up on pending documentation, orders, referrals, and assigned tasks.
• Monitor provider messages and daily task lists and ensure appropriate follow-up.
• Communicate with patients, providers, clinical staff, insurance companies, and other healthcare professionals as needed.
• Order and coordinate medical supplies for patients and the clinical team.
• Maintain organized and accurate patient records while protecting patient confidentiality.
• Navigate and update information within the agency's EMR system.
• Follow HIPAA, agency policies, and applicable healthcare regulations.
• Provide general administrative support to the Home Health team.
• Perform other duties as assigned.

Requirements & Qualifications

• Valid Medical Assistant (MA) certification required.
• Previous experience working in any healthcare setting.
• Familiarity with common front-office medical duties, including patient registration, scheduling, data entry, and customer service.
• Experience verifying insurance eligibility and coverage for HMO, PPO, Medi-Cal, and Medicare plans.
• Familiarity with navigating and documenting in an EMR/EHR system.
• Strong communication and organizational skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and follow through on pending tasks.
• Strong attention to detail and accuracy when handling patient information.
• Experience ordering medical supplies preferred.
• Ability to work independently while also functioning effectively as part of a team.
• Outgoing, energetic, professional, and positive attitude.
• Comfortable working in a busy, fast-paced office environment.
• Bilingual English/Spanish preferred.

Alliacne Health Services
Location: Oxnard, CA
Schedule: Monday-Friday, 9:00 AM-5:30 PM
Position: Full-Time, In-Office
Pay: $21.00-$25.00 per hour

Join Our Team

If you are an experienced Medical Assistant who enjoys helping others, staying organized, and working as part of a collaborative healthcare team, we would love to hear from you.

Join Alliance Health Services and help us provide care that feels like family.

This position is currently accepting applications.