Front Office Manager – Opening Team, Flexible Shifts

Hilton; Indianapolis (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Paid parental leave

Caregiving support

Mental health resources

Paid time off

Job summary

Signia by Hilton Indianapolis is seeking a Front Office Manager to lead the opening-front office team and deliver warm, welcoming experiences from day one. You will oversee guest services, registrations, and room inventory while guiding the team to uphold Hilton standards.

The role requires flexible scheduling across AM, MID, and PM shifts, including weekends, to ensure smooth operations and strong guest satisfaction at our new property.

Responsibilities

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Signia by Hilton Indianapolis is seeking a Front Office Manager to lead the opening-front office team and deliver warm, welcoming experiences from day one. You will oversee guest services, registrations, and room inventory while guiding the team to uphold Hilton standards.

The role requires flexible scheduling across AM, MID, and PM shifts, including weekends, to ensure smooth operations and strong guest satisfaction at our new property.