Front office Manager

TownePlace Suites - Dothan, RAM Hotels; Dothan (AL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Professional development opportunities

Positive and supportive work enviro n

Job summary

TownePlace Suites - Dothan, RAM Hotels seeks a friendly Front Office Manager to oversee guest check-ins/outs, route calls, and manage daily front desk operations in a fast-paced hotel environment.

The ideal candidate will have strong communication skills, be able to multitask, and work with Marriott-brand standards. Open availability and a commitment to excellent guest service are required; Marriott experience is preferred but not required.

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and property management systems.
• Fluency in English is required; additional language skills are a plus.

Responsibilities

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
• Answer and route calls, including taking messages and transferring calls as needed
• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records
• Ensure that the front desk area is clean and organized at all times
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Other duties as assigned

Skills

Communication

Customer service

Multitasking

English fluency

Tools

Microsoft Office

Property management systems

Job description

Introduction:

We are seeking a friendly and organized Front office manager to join our team and provide excellent customer service to guests at our hotel. The Front office manager will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication, problem solving skills and customer service skills and be able to work efficiently in a fast-paced environment. Must have open availability. Marriott experience preferred but not required. Pay will be discussed

Responsibilities:

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
• Answer and route calls, including taking messages and transferring calls as needed
• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records
• Ensure that the front desk area is clean and organized at all times
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Other duties as assigned

Qualifications:

• Strong communication and customer service skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and property management systems
• Fluency in English is required; additional language skills are a plus

Perks:

• Medical, dental, and vision insurance
• 401(k) retirement plan (US only), Employer RRSP match (Canada only)
• Professional development opportunities
• Positive and supportive work environment