Front Office Manager, Mammoth Mountain Inn

Alterra; Mammoth Lakes (CA); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

Free season pass for dependents

Free skiing at Alterra Resorts

Ski/board lessons discounts

Equipment rental discounts

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain, part of Alterra Resorts, is seeking a Front Office Operations leader in Mammoth Lakes, CA to oversee Front Desk, Bell, Concierge and Shuttle while driving department financial, employee and guest-service goals.

Ideal candidates hold a four-year degree (preferred) and 2+ years in hospitality supervisory roles, preferably in mountain destination resorts, with strong MS Excel/Word/PowerPoint and Visual One skills.

Qualifications

• Four-year college degree preferred.
• Minimum of 2 years’ Hospitality supervisory experience.
• Experience in a Mountain and/or Destination Resort hotel preferred.
• Strong written and verbal skills required.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, and Visual One.

Responsibilities

• Oversees and manages the daily operation of the Front Office, including Front Desk, Bell, Concierge, and Shuttle.
• Responsible for financial, employee, and guest service goals of the department.

Skills

Strong communication

Strong written and verbal skills

MS Excel

MS Word

PowerPoint

Visual One

Under pressure

Problem solving

Education

Bachelor degree preferred

Tools

MS Excel

PowerPoint

Visual One

Job description

Year Round

At Mammoth Mountain, you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

*Offers of employment may be contingent upon successful completion of a background check

A little about this position:

• Oversees and manages the daily operation of the Front Office, including Front Desk, Bell, Concierge, and Shuttle.
• Responsible for financial, employee, and guest service goals of the department.

Requirements:

• Four-year college degree preferred.
• Minimum of 2 years’ Hospitality supervisory experience required, with management experience in the hotel industry preferred
• Experience in a Mountain and/or Destination Resort hotel preferred
• Strong written and verbal skills required
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, and Visual One.
• Strong work ethic.
• Ability to effectively communicate to guests, employees, and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.

Pay: $70,304.00 - $73,732.50 per year

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.