Front Office Manager — Lead Guest Experience & Ops

Davidson Hospitality Group; Millbrae (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

401K Match

Paid Time Off

Job summary

Davidson Hospitality Group is seeking a Front Office Manager for the Westin San Francisco Airport in Millbrae, CA to lead front desk operations and deliver exceptional guest experiences. You will supervise a team of front desk agents, collaborate with other departments, and manage recruitment, training, and performance reviews to maintain service excellence in a dynamic hospitality environment.

Experience in hotel front desk management and fluency in English are required; Opera PMS experience is

Qualifications

• 2+ years of experience in hotel front desk management or supervisory operations.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.
• Proficient in hotel management software and Microsoft Office.
• Detail-oriented and able to multi-task effectively.
• Customer service oriented and committed to providing exceptional guest experiences.
• Prior cash handling experience necessary.

Responsibilities

• Lead front desk operations and ensure top-notch guest service.
• Oversee a team of front desk agents and collaborate with other departments.
• Handle recruiting, orientation, training, and performance reviews to maintain a skilled workforce.

Skills

Leadership

Communication

English Fluency

Cash Handling

Multi-tasking

Customer Service

Tools

Opera PMS

Micros

Microsoft Office

Job description

Davidson Hospitality Group is seeking a Front Office Manager for the Westin San Francisco Airport in Millbrae, CA to lead front desk operations and deliver exceptional guest experiences. You will supervise a team of front desk agents, collaborate with other departments, and manage recruitment, training, and performance reviews to maintain service excellence in a dynamic hospitality environment.

Experience in hotel front desk management and fluency in English are required; Opera PMS experience is