Front Office Leader – Branded Hotel Ops (On‑Site)

Blue Sky Hospitality Solutions; New York (NY); Presencial; USD 80 000 - 120 000; Tempo integral

Resumo da oferta

Confidential Search is seeking a Front Office Manager for a full-service branded hotel on Long Island, NY. This on-site role requires hands-on leadership to manage front desk operations, guest services, and night audit while upholding brand standards and delivering exceptional guest experiences.

The ideal candidate will coach a diverse team, drive guest satisfaction, and collaborate across departments to ensure seamless arrivals and departures.

Qualificações

• Previous Front Office Manager experience in a full-service branded hotel.
• Strong knowledge of brand standards and guest experience expectations.
• Proven leadership and coaching ability with a visible leadership style.
• Excellent communication, judgment, and problem-solving skills.
• Flexible schedule including evenings, weekends, and holidays.

Responsabilidades

• Lead front desk, guest services, and night audit operations across shifts.
• Recruit, train, schedule, and coach team members to standards.
• Handle guest concerns with timely, professional service recovery.
• Monitor guest feedback and drive measurable improvements in scores.
• Coordinate with Housekeeping, Engineering, Reservations, and Sales.
• Maintain accurate billing, cash handling, and shift handoffs.
• Maintain lobby presence during peak periods.

Conhecimentos

Front Office Mgmt

Brand standards

Team leadership

Guest service

PMS knowledge

Ferramentas

PMS software

Loyalty programs

Descrição da oferta de emprego

Confidential Search is seeking a Front Office Manager for a full-service branded hotel on Long Island, NY. This on-site role requires hands-on leadership to manage front desk operations, guest services, and night audit while upholding brand standards and delivering exceptional guest experiences.

The ideal candidate will coach a diverse team, drive guest satisfaction, and collaborate across departments to ensure seamless arrivals and departures.