Front Office Manager - Hilton Omaha

Hilton; Omaha (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to lead operations and enhance guest experiences. This role involves managing a dedicated team, ensuring compliance with company standards, and driving revenue through effective guest service and up-selling techniques. The ideal candidate will demonstrate strong leadership, adaptability, and a commitment to quality service. Join a company that values teamwork and integrity, and be part of a tradition of excellence in hospitality. If you are passionate about delivering exceptional guest experiences and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Strong background in hospitality with a focus on guest service and team leadership.
• Experience in budgeting, forecasting, and managing front office operations.

Responsibilities

• Direct and administer Front Office operations to ensure guest satisfaction.
• Monitor team performance and implement training and recognition programs.
• Manage guest inquiries and resolve concerns efficiently.

Skills

Guest Service

Team Management

Budgeting

Problem Solving

Sales Techniques

Adaptability

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Ensure compliance with Company standards.
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns.
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Complete audit procedures, as needed.
• Recruit, interview and train team members.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality.
• Productivity.
• Dependability.
• Customer Focus.
• Adaptability.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!