Collector I-Remote (Central Florida Candidates Only)

Hilton Grand Vacations; Orlando (FL); Remote; USD 65,000 - 70,000; Full time

Job summary

Rejoignez une équipe gagnante en tant que Collector I-Remote chez une entreprise renommée dans le secteur de l'hospitalité. Ce rôle implique de gérer les comptes en souffrance tout en respectant les lois fédérales et étatiques. Avec des avantages dès le premier jour et un programme de rémunération à la performance, vous aurez l'opportunité de construire une carrière enrichissante tout en bénéficient d'un soutien à la santé mentale et physique.

Benefits

Travel Discounts Program

Paid Vacation Time

401(k) with company match

Tuition reimbursement

Recognition Programs

Qualifications

• Excellentes compétences en communication écrite et verbale.
• Conformité aux exigences de licence fédérales et d'état.
• Disponibilité avec horaires flexibles.

Responsibilities

• Gestion des appels pour les comptes en retard de paiement.
• Maintenir des niveaux d'activité téléphonique et respecter les indicateurs clés de performance.
• Assurer le traitement confidentiel des paiements et des correspondances.

Skills

Communication

Organizational Skills

Education

High School Diploma/GED

Job description

Collector I-Remote (Central Florida Candidates Only)

Join to apply for the Collector I-Remote (Central Florida Candidates Only) role at Hilton Grand Vacations

Collector I-Remote (Central Florida Candidates Only)

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Join to apply for the Collector I-Remote (Central Florida Candidates Only) role at Hilton Grand Vacations

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WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here’s Why You Will Love It Here

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!
  
  

The Collector I will be responsible for handling calls on any past due mortgage and/or maintenance accounts, to include third-party servicing and collecting, via phone and mail.

The position will emphasize the handling/collecting calls, while following all State and Federal Laws, assist owners with a general understanding of the terms and conditions related to their ownership and contracts, and perform all collection activity in accordance with company and Federal regulations.

What will I be Doing?

• Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
• Maintain required levels of phone activity, contact percentages and other key performance indicators.
• Legally, ethically and confidentially handle any correspondence and/or payments received.
• Maintain detailed and organized support documentation related to the handling of any owner account. Request skip tracing.
• Assist all members of collections staff with daily processes and procedures when required!
  
  

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• Must possess excellent written and verbal communication and organizational skills.
• Must meet federal and state licensure requirements
• Flexible Schedule M-Sat from 8am to 11pm
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• More than 6 months collections experience or related area (Customer Services or Sales)
• Skip tracing experience
• Timeshare Industry, Financial Services or Banking experience
  
  

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Hospitality

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