Front Office Manager - HALL Arts Hotel

Coury Hospitality; Dallas, Northern (TX, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Coury Hospitality's HALL Arts Hotel is seeking a Front Office Manager to lead the front desk team, ensure seamless guest check-in/out, and drive revenue through efficient operations. You will partner with Housekeeping to prioritize room readiness and VIP arrivals while upholding brand standards in a fast-paced luxury setting.

The role emphasizes coaching, clear communication, and proactive problem resolution to create unmatched guest experiences in a high-energy lobby environment.

Qualifications

• Front office leadership experience in luxury or boutique hotels.
• Strong leadership, coaching, and performance management skills.
• Excellent verbal and written communication.
• Proficiency with property management systems and front office reporting.

Responsibilities

• Lead Front Office Curators, Guest Service Agents, and Bell Staff.
• Manage daily front desk operations, registrations, room assignments, and billing.
• Optimize room inventory, upsell opportunities, and drive revenue.
• Train team on procedures, guest service, and conflict resolution.
• Collaborate with Housekeeping for room readiness and VIP arrivals.

Skills

Front Office Leadership

Guest Service

Communication Skills

PMS Proficiency

Team Coaching

Problem Solving

Revenue Management

Tools

Property Management System

Job description

HALL Arts Hotel is hiring for a Front Office Manager.

You should join our team if you believe...

• That seamless, warm, and genuine hospitality is critical to every great hotel experience.
• That the Front Office is the heartbeat of the hotel and the engine behind a guest’s first and last impression.
• That details matter, from a smooth check-in and personalized recognition to anticipation of guest needs before they even ask.
• That great managers lead by example, empower their teams, and cultivate an environment where staff can thrive.
• That strong collaboration between the Front Office, Housekeeping, Maintenance, and leadership keeps the hotel running smoothly.
• That every stay is an opportunity to create a lifelong memory, and the Front Office holds the key to making it happen.

You’re a great fit for this role if you love...

• Leading, coaching, and supporting Front Office Curators, Guest Service Agents, and Bell Staff throughout the day.
• Managing daily front desk operations, guest registration, room assignments, and billing procedures to ensure brand standards are met.
• Helping optimize room inventory, manage upsell opportunities, and drive property revenue.
• Training your team on proper operational procedures, guest service expectations, handling difficult conversations, and problem resolution.
• Jumping in to assist the team when needed, whether that means checking in a large group, handling a guest escalation, or solving the tiny tornadoes that come with a busy arrival day.
• Partnering with Housekeeping to prioritize room readiness, arrivals, VIP rooms, and special guest requests.
• Communicating property status, guest feedback, maintenance updates, and VIP arrivals clearly and quickly across all departments.
• Creating a positive team environment where Front Office staff feel supported, respected, and set up for success.
• Taking pride in the high-energy environment of the lobby and the personal connections made with guests every day.

We’re excited to have you join us because...

• You understand that the Front Office is both operationally complex and deeply personal to the guest experience.
• You know how to balance speed, accurate financial reporting, guest care, and safety in a fast-paced environment.
• You can provide clear direction while staying approachable, empathetic, and calm under pressure.
• You have a strong eye for detail and can spot service gaps or opportunities before a guest does.
• You are comfortable coaching team members in the moment and celebrating great service along the way.
• You can collaborate across departments to support property operations, guest loyalty, and seamless service delivery.
• You bring dependability, organizational excellence, and a service-first mindset to every shift.
• You believe leadership means showing up for the team, empowering them to make decisions, and not just managing from a back office.

Knowledge, Skills and Abilities:

• Previous front desk leadership or management experience in a luxury or boutique hotel.

• Strong leadership, coaching, and performance management skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficiency with property management systems and front office reporting.
• Strong organizational and time-management skills.
• Professional demeanor and ability to manage sensitive situations discreetly.
• Ability to lead in a fast-paced, guest-focused environment.

Physical Demands:

• Ability to stand and walk for extended periods.
• Ability to use computers, phones, and standard office equipment.
• Ability to move throughout the property as needed.
• Must wear required personal protective equipment per job responsibilities.

Here’s the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curateUNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.