Front Desk Agent - HALL Park Hotel

Coury Hospitality; Frisco (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401K

401K match

Paid time off

Job summary

Coury Hospitality is seeking a Front Desk Agent for the HALL Park Hotel in Frisco, TX. You will welcome guests, manage check-ins and check-outs, and provide a personalized, seamless stay.

The role emphasizes clear communication, problem solving, and teamwork with other hotel departments. A positive attitude and professional appearance help create memorable experiences. Weekend and holiday availability is required.

Qualifications

• Previous front desk, guest services, luxury hospitality, or customer service experience preferred.
• Excellent verbal and written communication skills with a polished, service-oriented approach.
• Strong attention to detail, organization, and multitasking skills.
• Ability to remain calm, professional, and solutions-focused in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Proficiency with property management systems and basic computer applications preferred.
• Ability to work independently while collaborating effectively with other hotel departments.
• Commitment to maintaining guest confidentiality and following hotel security and privacy procedures.
• Professional appearance and positive attitude.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Assist with check-ins and check-outs.
• Handle guest requests and reservations.
• Maintain a warm, professional front desk presence.
• Coordinate with other hotel departments to ensure guest satisfaction.

Skills

Front desk

Customer service

Communication skills

Multitasking

Tools

Property Management System (PMS)

Job description

HALL Park Hotel is hiring for aFront Desk Agent!Rate: $18 + Incentives | Health, Vision, Dental, 401K, 401 match, PTO and more!

You're a great fit for this role if you love...

• Creating warm, memorable first and last impressions.
• Connecting with people and making every guest feel welcomed and valued.
• Anticipating needs and finding thoughtful solutions.
• Learning about your hotel, local area, and everything that can enhance a guest’s stay.
• Staying organized and composed in a fast-paced environment.
• Solving problems with empathy, professionalism, and a positive attitude.
• Paying attention to the details that turn a good stay into an exceptional one.
• Working closely with other teams to create a seamless guest experience.

We're excited to have you join us because...

As a Front Desk Agent, you are at the heart of the guest experience. From the moment a guest arrives until the moment they depart, you'll help create a personalized, seamless, and memorable stay.

You'll serve as a knowledgeable and gracious point of contact, assisting with check-ins, check-outs, guest requests, reservations, and more. Your ability to anticipate needs, communicate effectively, and handle challenges with professionalism will help ensure every guest feels genuinely cared for.

Education and Experience

• Previous front desk, guest services, luxury hospitality, or customer service experience preferred.
• Excellent verbal and written communication skills with a polished, service-oriented approach.
• Strong attention to detail, organization, and multitasking skills.
• Ability to remain calm, professional, and solutions-focused in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Proficiency with property management systems and basic computer applications preferred.
• Ability to work independently while collaborating effectively with other hotel departments.
• Commitment to maintaining guest confidentiality and following hotel security and privacy procedures.
• Professional appearance and positive attitude.
• Flexibility to work varying shifts, including weekends and holidays.

Work Environment and Physical Requirements

• Ability to stand for extended periods throughout the shift.
• Ability to sit, bend, reach, and move throughout the workday as needed.
• Ability to operate computers, phones, and other standard office equipment.
• Ability to communicate effectively with guests and team members in person, by phone, and through written communication.
• Ability to work in a fast-paced, guest-facing environment while maintaining a polished and professional demeanor.
• Must maintain a clean, organized, and welcoming front desk and lobby presence.
• Must follow all hotel health, safety, security, privacy, and emergency procedures.
• Must wear required personal protective equipment (PPE) as applicable to job responsibilities.

Here’s the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.