Front Office Manager: Guest Experience & Operations Leader

TKO EMPLOYMENT SERVICES DELAWARE LLC; Newark (DE); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employer Paid Life Insurance

Employer Matched 401K

Hotel Room Discounts

Enhanced paid vacation, sick time and

Job summary

TKO EMPLOYMENT SERVICES DELAWARE LLC is seeking a Front Office Manager for a hotel property in Newark, DE. The role directs all Front Office operations, ensuring seamless check-in/check-out, room inventory control, and exceptional guest service while implementing standards to boost product quality and profitability.

The position oversees budgeting, forecasting, policy enforcement, and staff leadership to drive departmental success, with strong emphasis on guest satisfaction and team performance.

Qualifications

• Associate or Bachelor’s degree in hospitality preferred.
• Two years working as Assistant General Manager / Front Office Manager and extensive knowledge of hotel operations.

Responsibilities

• Direct and administer Front Office operations including guest service and registration, room inventory, and profitability.
• Recruit, train, schedule, coach and support associates to meet brand standards.
• Monitor guest satisfaction and resolve complaints to improve scores.

Education

Associate or Bachelor’s degree in hospitality

Two years of hotel operations leadership experience

Tools

Opera PMS

Simphony POS

Job description

TKO EMPLOYMENT SERVICES DELAWARE LLC is seeking a Front Office Manager for a hotel property in Newark, DE. The role directs all Front Office operations, ensuring seamless check-in/check-out, room inventory control, and exceptional guest service while implementing standards to boost product quality and profitability.

The position oversees budgeting, forecasting, policy enforcement, and staff leadership to drive departmental success, with strong emphasis on guest satisfaction and team performance.