Front Office Lead: Guest Experience & Team Coach

Socket.dev; Charlottesville (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Socket.dev is seeking a Front Office Supervisor to provide quality guest service and lead hotel front desk operations. You will support line staff, manage scheduling, and ensure high levels of guest satisfaction.

The role requires supervisory experience in hospitality, strong communication, and flexibility to work evenings, weekends, and holidays as needed. Opera and MS Office experience are preferred.

Qualifications

• One year of supervisory experience in hospitality or similar industry.
• Bachelor's Degree preferred.
• Strong verbal and written communication skills.
• Experience using Opera and Microsoft Office Suite.
• Flexible schedule, including evenings, weekends, and holidays when needed.

Responsibilities

• Supervise all duties performed by the team.
• Create and post all employee schedules in a timely manner.
• Coach, counsel, and discipline employees with proper documentation.
• Ensure all employees are at stations on time and perform duties.
• Assist with sick calls or tardiness and arrange coverage as needed.
• Train and monitor service levels provided to guests and fellow employees.
• Aim to meet or exceed service levels per the Mystery Shopper Survey.
• Manage supplies and ensure expenses and labor stay within budget.
• Ensure proper cash and credit handling procedures.

Skills

Supervisory experience

Communication

Flexibility

Education

Bachelor's degree (preferred)

Tools

Opera

Microsoft Office

Job description

Socket.dev is seeking a Front Office Supervisor to provide quality guest service and lead hotel front desk operations. You will support line staff, manage scheduling, and ensure high levels of guest satisfaction.

The role requires supervisory experience in hospitality, strong communication, and flexibility to work evenings, weekends, and holidays as needed. Opera and MS Office experience are preferred.