Front Office Manager: Guest Experience Leader

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free meal

Gym discount

Room discounts

Restaurant discounts

Free parking

Movie coupons

Career growth

Early wage access

Paid time off

Flexible scheduling

Health insurance

Dental insurance

Vision insurance

Life insurance

401k

Job summary

Marcus Hotels & Resorts is seeking a Front Office Manager for the Grand Geneva Resort & Spa in Lake Geneva, WI. You will oversee the Guest Services team—including supervisory staff, Night Audit, PBX, and other front office roles—to ensure exemplary guest experiences.

Ideal candidates will have hospitality education and 1+ year in guest services, with strong leadership, communication, and problem-solving skills.

Qualifications

• Hospitality degree preferred with 1+ year in guest services.
• Ability to learn and train staff on HotSos and OPERA PMS.
• Strong guest service and communication skills.
• Ability to manage and organize front office operations.

Responsibilities

• Maintain guest service standards per the Guest Services Director.
• Learn and train associates on HotSos System and OPERA PMS.
• Manage guest profiles and coordinate with departments to relay guest info and pre-arrival details.
• Enter new guest profiles during stay and maintain knowledge of hotel policies, hours, rates, and departments.
• Provide budgets/forecasting numbers on request by upper management.
• Anticipate guest needs and respond promptly to ensure guest satisfaction.
• Maintain positive guest relations and resolve complaints.
• Perform other duties as assigned by the Directors.

Skills

Independent work

Service orientation

Organization

Communication

Leadership

Self-motivation

Education

Hospitality degree

Job description

Marcus Hotels & Resorts is seeking a Front Office Manager for the Grand Geneva Resort & Spa in Lake Geneva, WI. You will oversee the Guest Services team—including supervisory staff, Night Audit, PBX, and other front office roles—to ensure exemplary guest experiences.

Ideal candidates will have hospitality education and 1+ year in guest services, with strong leadership, communication, and problem-solving skills.