Front Office Manager - Guest Experience Lead

TPG Hotels & Resorts; Atlanta, Northern (GA, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hotel discounts

Health insurance

401(k) Retirement Plan with company

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Job summary

TPG Hotels, Resorts & Marina is seeking a Front Office Manager for the Kimpton Overland Hotel Atlanta to oversee the front desk and guest services, ensuring exceptional experiences. You will lead the front desk team, manage reservations, coordinate with housekeeping, and drive guest satisfaction while contributing to budgeting and revenue strategies.

This on-site role requires strong leadership, excellent communication, and a deep knowledge of hospitality operations.

Qualifications

• Bachelor's degree in hospitality management or related field (preferred).
• Proven experience in hotel front office operations or guest services.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with PMS is highly preferred.

Responsibilities

• Lead, train, and manage the front desk team to provide excellent customer service.
• Set performance goals for front desk staff and conduct evaluations.
• Ensure a welcoming and professional demeanor is maintained by the front desk team.
• Greet guests, handle check-in/check-out, and assist with requests.
• Manage room reservations and coordinate with housekeeping.
• Oversee front desk operations, payments, and guest information accuracy.
• Prepare reports on occupancy and guest feedback.
• Support budgeting and forecasting for the front office.

Skills

Leadership

Guest relations

PMS experience

Hospitality operations

Communication

Education

Bachelor's degree in hospitality management

Tools

PMS software

Job description

TPG Hotels, Resorts & Marina is seeking a Front Office Manager for the Kimpton Overland Hotel Atlanta to oversee the front desk and guest services, ensuring exceptional experiences. You will lead the front desk team, manage reservations, coordinate with housekeeping, and drive guest satisfaction while contributing to budgeting and revenue strategies.

This on-site role requires strong leadership, excellent communication, and a deep knowledge of hospitality operations.