Front Office Manager - DoubleTree by Hilton Orlando

Hilton Worldwide, Inc.; Lake Buena Vista (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to lead their team at a premier hotel near Disney World. In this dynamic role, you'll oversee guest services, manage operations, and ensure exceptional experiences for all guests. With a focus on leadership and teamwork, you'll implement innovative strategies to enhance service quality and profitability. Join a company that values integrity and hospitality, offering a supportive environment with numerous benefits for personal and professional growth. If you're passionate about delivering outstanding guest experiences, this is the perfect opportunity for you.

Benefits

Medical Insurance Coverage

Mental Health Resources

Paid Time Off (PTO)

Discounted Travel Program

Parental Leave

Debt-Free Education

401K Plan

Employee Stock Purchase Program

Career Growth Opportunities

Recognition and Rewards Programs

Qualifications

• 2+ years as Assistant Front Office Manager or 1+ years as Front Office Manager.
• Experience leading a team and a passion for guest service.

Responsibilities

• Manage all Front Office operations and deliver outstanding guest service.
• Monitor team member performance and ensure compliance with company standards.

Skills

Guest Service

Leadership

Team Management

OnQ System

Problem Solving

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

OnQ

Job description

Job Description - Front Office Manager - DoubleTree by Hilton Orlando (HOT0BKN9)

Job Description

Front Office Manager - DoubleTree by Hilton Orlando (

Job Number:

HOT0BKN9 )

Work Locations

Work Locations

: DoubleTree Orlando Disney World Walt Disney World, 2305 Hotel Plaza Boulevard Lake Buena Vista 32830-2811

Our hotel, which features 236 guest rooms, is an offici al Walt Disney World Hotel an d located one mile away from the Disney Springs area. Our 5+ team members report directly to the Front Office Manager.

The ideal candidate holds 2+ years as an Assistant Front Office Manager in a larger hotel or 1+ years as a current Front Office Manager. Experience with OnQ is a must. Proven ability to lead a team. Ability to work the required shifts. Passion for guest service.

Shift Pattern: Full Availability AM/PM shifts (Weekdays, weekends, holidays as needed).

The Benefits– Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job

: Guest Services, Operations, and Front Office