Front Office Manager - DoubleTree by Hilton Orlando

Hilton; Lake Buena Vista (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking hospitality leader as a Front Office Manager at a premier hotel near Disney Springs. In this dynamic role, you will oversee all Front Office operations, ensuring exceptional guest experiences and team performance. With a strong emphasis on leadership and service, you'll implement strategies to enhance guest satisfaction while maximizing financial profitability. This position offers the chance to be part of a dedicated team committed to delivering quality and innovation in the hospitality industry. If you're passionate about guest service and team development, this opportunity is perfect for you!

Benefits

DailyPay Access

Medical Insurance

Mental Health Resources

Paid Time Off (PTO)

Discounted Travel Program

Parental Leave

Debt-Free Education

401K Plan

Employee Stock Purchase Program

Career Growth Opportunities

Qualifications

• 2 years as Assistant Front Office Manager or 1 year as Front Office Manager.
• Experience with OnQ is essential.

Responsibilities

• Direct and administer Front Office operations for outstanding guest service.
• Manage team performance, including supervision and scheduling.
• Ensure compliance with company standards and audit procedures.

Skills

Team Leadership

Guest Service

OnQ System

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

DoubleTree by Hilton Orlando (https://www.hilton.com/en/hotels/mcofhdt-doubletree-suites-orlando-disney-springs/?SEO_id=GMB-AMER-DT-MCOFHDT&y_source=1_MTM3Mjc1Ny03MTUtbG9jYXRpb24ud2Vic2l0ZQ==) is looking to welcome a Front Office Manager to join the team!

Our hotel, which features 236 guest rooms, is an official Walt Disney World Hotel and located one mile away from the Disney Springs area. Our 5 team members report directly to the Front Office Manager.

The ideal candidate holds 2 years as an Assistant Front Office Manager in a larger hotel or 1 year as a current Front Office Manager. Experience with OnQ is a must. Proven ability to lead a team. Ability to work the required shifts. Passion for guest service.

Shift Pattern: Full Availability AM/PM shifts (Weekdays, weekends, holidays as needed).

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members through innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Employee stock purchase program (ESPP) - purchase Hilton shares at a 15% discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

_Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable._

What will I be doing?

As Front Office Manager, you will be responsible for directing and administering Front Office operations to deliver outstanding guest service and financial profitability. Key responsibilities include:

• Manage all Front Office operations including guest service, registration, room inventory, and availability, and more.
• Monitor and develop team member performance, including supervision, scheduling, counseling, and recognition.
• Assess service and satisfaction trends, evaluate issues, and implement improvements.
• Ensure compliance with Company standards.
• Meet and greet guests, respond to inquiries, and resolve concerns.
• Initiate up-selling techniques to promote hotel services and maximize revenue.
• Ensure team members have current knowledge of hotel offerings and local area.
• Complete audit procedures as needed.
• Recruit, interview, and train team members.

What are we looking for?

Founded in 1919, Hilton is a leader in the hospitality industry, committed to innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality – delivering exceptional guest experiences
• Integrity – doing the right thing always
• Leadership – leading in our industry and communities
• Teamwork – being team players
• Ownership – owning our actions and decisions
• Now – operating with urgency and discipline

We also value attributes like:

• Quality, Productivity, Dependability, Customer Focus, and Adaptability

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from full-service hotels to extended-stay suites. We are dedicated to providing exceptional guest experiences worldwide. Our vision is “to fill the earth with the light and warmth of hospitality,” and our Team Members are at the heart of this mission.

#LI-LT1

Job: Guest Services, Operations, and Front Office

Title: Front Office Manager - DoubleTree by Hilton Orlando

Location: Not specified

Requisition ID: HOT0BKN9

EOE/AA/Disabled/Veterans