Front Office Manager

Shamin Hotels, Inc.; Williamsburg (VA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Discounts (Hilton & Shamin)

Referral bonus

Leadership training

Job summary

Shamin Hotels, Inc. in Williamsburg, VA, is seeking a hands-on Front Office Manager to lead the front desk at DoubleTree by Hilton Williamsburg.

You will own the guest's first and last impression, coach a desk team, and ensure accurate check-in/out, reservations, and guest requests. This role focuses on maintaining brand standards, driving guest satisfaction scores, managing scheduling and labor, and partnering with Housekeeping and Maintenance to maximize sellable inventory.

Responsibilities

• Lead daily front desk operations, including check-in/check-out, reservations, guest requests, and night audit oversight.
• Own the department’s guest satisfaction and service scores, monitor feedback, resolve escalations, and drive service recovery.
• Recruit, hire, onboard, train, and schedule the front desk team; build bench strength and reduce turnover.
• Manage front desk labor to forecast occupancy while maintaining service quality.
• Maintain cash handling, credit, and deposit controls, and ensure accurate shift balancing and audits.
• Support revenue goals through room inventory management, upselling, and Hilton Honors enrollment.
• Collaborate with Housekeeping and Maintenance on room status and inventory to maximize sellable inventory.
• Act as Manager on Duty as scheduled and respond to guest, safety, and security situations.
• Model Shamin’s service culture at every level of the department.

Job description

Salary: $50,000-$60,000

• Lead daily front desk operations, including check-in and check-out, reservations, guest requests, and night audit oversight, to Hilton and DoubleTree brand standards.
• Own the department’s guest satisfaction and service scores. Monitor guest feedback, resolve escalations, and drive service recovery.
• Recruit, hire, onboard, train, and schedule the front desk team. Build bench strength and reduce turnover.
• Manage front desk labor to forecast and occupancy without cutting service quality.
• Maintain cash handling, credit, and deposit controls, and keep shift balancing and audit procedures accurate.
• Support revenue goals through room inventory management, upselling, and Hilton Honors enrollment.
• Work closely with Housekeeping and Maintenance on room status, turns, and out-of-order rooms to maximize sellable inventory.
• Act as Manager on Duty as scheduled, and respond to guest, safety, and security situations.
• Model Shamin’s service culture at every level of the department.

Shamin Hotels is looking for a guest-focused, hands-on Front Office Manager to lead the front desk at DoubleTree by Hilton Williamsburg. You will own the guest’s first and last impression of the hotel, starting with the signature warm cookie welcome. That means building a team that checks guests in accurately, recovers service issues quickly, and protects our guest satisfaction scores. If you know how to coach a desk team, can keep a shift calm when it gets busy, and care about the details, we want to meet you.

Salary: $50,000-$60,000

What You’ll Do

• Lead daily front desk operations, including check-in and check-out, reservations, guest requests, and night audit oversight, to Hilton and DoubleTree brand standards.
• Own the department’s guest satisfaction and service scores. Monitor guest feedback, resolve escalations, and drive service recovery.
• Recruit, hire, onboard, train, and schedule the front desk team. Build bench strength and reduce turnover.
• Manage front desk labor to forecast and occupancy without cutting service quality.
• Maintain cash handling, credit, and deposit controls, and keep shift balancing and audit procedures accurate.
• Support revenue goals through room inventory management, upselling, and Hilton Honors enrollment.
• Work closely with Housekeeping and Maintenance on room status, turns, and out-of-order rooms to maximize sellable inventory.
• Act as Manager on Duty as scheduled, and respond to guest, safety, and security situations.
• Model Shamin’s service culture at every level of the department.

What We Offer

• Comprehensive benefits for eligible team members, including medical, dental, and vision coverage.
• Paid time off and a clear path for growth across a multi-property regional portfolio.
• Hotel and travel discounts through the Hilton brand family (Go Hilton) and Shamin Perks.
• $200 employee referral bonus.
• Hands-on training and development from a leadership team invested in your success.

Schedule

Availability for mornings, evenings, overnights, weekends, and holidays is required as business needs demand.

Why Shamin Hotels?

At Shamin Hotels, we live by our TOP values: Teaming Up, Owning It, and Passionately Serving.