Front Office Manager - Hilton West Palm Beach

Hilton; West Palm Beach (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase

Parental leave

EAP

PTO

Health benefits

Retirement plans

Job summary

Hilton West Palm Beach is seeking a Front Office Manager to join the management team at our 400-room resort-style property in downtown West Palm Beach, connected to the Palm Beach Convention Center. The role focuses on leading daily front office operations, guest service excellence, and staff development within Hilton’s OnQ environment.

Ideal candidates bring strong leadership, a passion for hospitality, and a proven track record in front desk operations, guest relations, and driving occupancy

Qualifications

• Experience managing front office operations and guest services.
• Proven ability to lead and develop a team.
• Experience with Hilton OnQ system or similar property management system.

Responsibilities

• Manage daily front office operations including guest service, registration, room inventory, and adherence to policies.
• Monitor and elevate service by tracking guest satisfaction and guiding improvements.
• Implement revenue initiatives and up-selling to drive occupancy and revenue.
• Provide regular updates and training to ensure the team is informed of offerings and local attractions.
• Greet guests, respond to inquiries, and promptly resolve concerns to uphold standards.
• Supervise and coach front office team, monitor performance and foster a productive work environment.

Skills

Front office management

Guest services

Team leadership

OnQ system

Staff training

Job description

Job Description

Hilton West Palm Beach is currently seeking a Front Office Manager to join its management team. This 400-room resort style property is located at the heart of the downtown area and is connected to the Palm Beach Convention Center. We enjoy high occupancy rates on a year-round basis and feature a destination restaurant in addition to other upscale amenities. This is an ideal position for an individual seeking to begin or advance their career with an industry leader. Experience and skills with Hilton’s OnQ system, front-facing guest positions and in training new team members is highly desirable.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

What It Takes to Make the Stay

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.