Front Office Manager

Hyatt Place Washington DC NoMa; Washington (District of Columbia); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Travel discounts

Commuter benefits

Wellness program

Education/Development

Job summary

Hyatt Place Washington DC NoMa is seeking a Front Office Manager to lead hotel front desk operations in line with brand standards and sustainability goals.

You will interview, select, train, and coach associates, aiming to improve guest satisfaction while managing budgets and vendor relationships. The role requires oversight of all guest services managers, occupancy management, and adherence to safety procedures in a fast-paced environment.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates.
• Be aware of guest satisfaction scores and work toward increasing satisfaction.
• Monitor front office financial operations and ensure accounting controls.
• Develop, implement and monitor department budgets and forecasts.
• Supervise all guest services department managers.
• Oversee vendor and contracts.
• Monitor occupancy and minimize overbooking.
• Create action plans to remedy guest service deficiencies.
• Practice safe work habits and follow OSHA standards.

Skills

Staff coaching

Guest service

Front office operations

Budgeting/Forecasting

Vendor management

Education

Associate's degree

Bachelor's degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It