Assistant Front Office Manager

Mystic Marriott Hotel & Spa; Groton (CT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Employee Assistance and Wellness Program

Job summary

Mystic Marriott Hotel & Spa in Groton, Connecticut, is looking for an Assistant Front Office Manager to oversee operations and ensure guest satisfaction.

You will supervise front office staff and assist with financial operations, reporting directly to the management. Candidates should have a background in hospitality and a passion for excellence in service delivery.

This position offers competitive wages and various employee benefits.

Qualifications

• 1 to 3 years of hospitality-related experience, especially in front desk operations.
• Ability to supervise and coach front office personnel.

Responsibilities

• Oversee front office operations in the absence of the Front Office Manager.
• Monitor guest satisfaction scores and improve them.
• Assist with the financial operations of the front office.

Skills

Hospitality experience

Customer service orientation

Team coaching

Financial operations knowledge

Education

Associate or Bachelor’s degree

Job description

Opportunity

Assistant Front Office Manager. Assist in overseeing front office operations to include supervising front office personnel in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and/or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

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