Front Office Manager

Concord Hospitality Enterprises; Village of Farmingdale (NY); On-site; USD 57,000 - 73,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager for a new hotel in Farmingdale. This role focuses on ensuring exceptional guest service and managing front desk operations. Responsibilities include staff training, revenue management participation, and maintaining service standards. The ideal candidate will exhibit strong leadership qualities and a commitment to enhancing guest experiences.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability options

401K

Tuition assistance

Discounted hotel stays

Development opportunities

Qualifications

• Demonstrated experience in hotel management, particularly in front office operations.
• Strong leadership and training abilities.
• Ability to develop customer service programs.

Responsibilities

• Ensure guest satisfaction as the hotel’s core philosophy.
• Train front desk staff and manage daily operations.
• Participate in revenue management and produce financial reports.

Skills

Enthusiastic

Detail Oriented

Dedicated

Leader

Team Player

Job description

Description

We are hiring a Front Office Manager for a brand new hotel!

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, ensuring guest satisfaction, meeting product quality standards, and managing all hotel areas according to brand standards to create a friendly atmosphere of superior guest service and quality. They should display exemplary performance for staff to follow.

Salary: $57,900 - $72,400

Responsibilities:

• Maintain guest service as the core philosophy of the hotel.
• Strive to make every guest satisfied.
• Ensure all hotel staff, including new hires, are trained in guest services and meet standards.
• Develop added value customer service programs.
• Empower staff to deliver guest service by encouraging and rewarding responsiveness.
• Act as manager on duty and oversee front desk operations.
• Train front desk staff in check-in/check-out, telephone procedures, hotel amenities, and computer systems.
• Participate in revenue management activities and corporate calls.
• Produce accurate financial reports timely.
• Collaborate with the General Manager and Sales Manager/DOS to generate new business ideas and manage room rates and lists.
• Manage HR functions including recruiting, training, performance reviews, and reward programs.
• Ensure all staff are aware of hotel objectives and personnel policies are followed legally and fairly.
• Resolve employee grievances promptly.
• Mentor management talent and monitor staff turnover.
• Know and comply with local health, safety, and security codes and policies.
• Maintain physical standards through preventive maintenance and deep cleaning schedules.
• Conduct periodic inspections of rooms, exterior, and parking areas.

Benefits:

Competitive wages with comprehensive benefits including medical, dental, vision, life insurance, disability options, 401K, tuition assistance, discounted hotel stays, and development opportunities.

Why Concord?

Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We value our associates, promote a positive work environment, and support your growth and engagement through various activities. We are committed to diversity and a drug-free workplace.

Qualifications:

Behaviors:

• Enthusiastic: Shows enjoyment and interest (Preferred)
• Detail Oriented: Completes tasks thoroughly (Preferred)
• Dedicated: Loyal and committed (Preferred)
• Leader: Inspires others (Preferred)
• Loyal: Supports the organization (Preferred)
• Team Player: Works well with others (Preferred)

Motivations:

• Impact: Motivated by contributing to success
• Entrepreneurial Spirit: Driven to innovate
• Self-Starter: Performs independently

We are an Equal Opportunity Employer. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality