Assistant Front Office Manager

Motto by Hilton New York City Times Square; New York (NY); On-site; USD 64,000 - 65,000; Full time

Job summary

A leading hotel in New York City is seeking an Assistant Front Office Manager to oversee front desk operations and ensure exceptional guest service. The role involves supervising staff, maintaining communication with housekeeping, and resolving guest inquiries and complaints. Ideal candidates will possess leadership experience and a background in hospitality, with strong organizational and communication skills.

Qualifications

• 1+ years of front-office leadership experience.
• Service-oriented style with professional presentation skills.
• Must have excellent organizational, interpersonal, and administrative skills.

Responsibilities

• Supervise front desk operations and staff training.
• Ensure customer satisfaction and resolve complaints promptly.
• Maintain inventory and perform front office tasks as needed.

Skills

Communication

Leadership

Customer Service

Organizational Skills

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

The Assistant Front Office Manager supervises the front desk operation, including staff training, inter-department communications, and staff accountability. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

· Responsible for ensuring customer satisfaction at the highest level

· Act in a professional and responsible manner in front of all guests and associates

· Maintain guest room inventory

· Perform all tasks of a Front Office Staff as needed to facilitate service

· Ensure all operations and cash handling are done per policies and procedures

· Maintain excellent communication with the housekeeping department

· Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

· Analyze, investigate, and resolve guest complaints

· Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables

· Provide input to the Front Office Manager to ensure proper staffing levels for customer service goals

Qualifications

· Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

· 1 or more years of front-office leadership experience

· Service-oriented style with professional presentation skills

· Lifestyle experience a plus

· Hotel/Hospitality degree an asset

· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line

· Clear, concise written and verbal communication skills in English

· Must be proficient in Microsoft Word and Excel

· Must have excellent organizational, interpersonal, and administrative skills

The anticipated compensation range for the position for applicants working in NYC is $64,350K-65,000k annually. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.

Source: Hospitality Online