Assistant Front Office Manager

Omni Berkshire Place Hotel New York City; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

A leading luxury hotel in New York City is seeking a Front Office Manager to ensure operational efficiency and provide exceptional guest service. The ideal candidate possesses previous luxury hotel experience and has strong organizational and customer service skills. Responsibilities include managing complaints, staff training, and daily operations, alongside a commitment to maintaining high service standards.

Qualifications

• Previous luxury hotel experience required.
• Ability to work flexible hours, including nights and weekends.
• Must be able to stand for the entire shift.

Responsibilities

• Ensure maximum Front Office operating efficiency.
• Handle guest complaints and training of associates.
• Communicate with department managers regularly.

Skills

Customer service

Multi-tasking

Detail orientation

Organizational skills

Education

Four year college degree in hospitality

Tools

Property Management Systems

Microsoft Office Software

Job description

Overview

Berkshire Place

This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city’s most illustrious sites like Fifth Avenue Shopping, St. Patrick’s Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary dcor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers.

The Omni Berkshire Place’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match.

Job Description

To work closely with Director of Front Office Operations to ensure maximum Front Office operating efficiency.

Responsibilities

• This position would be a flex schedule between day shifts as well as overnight shifts
• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced

Salary Range $70,000 - $75,000 annually

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Four year college degree, preferably in the hospitality industry
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Source: Hospitality Online