Front Office Assistant Manager

Urschel Laboratories, Inc.; Valparaiso (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Free Health Clinic (Available to Empl.

401(k) with Employer Matching

Free Life Insurance

Hotel stay and on-property dining-dis

Flexible scheduling whenever possible

Free 24/7 Access to An Onsite Workout

Professional Development Support

Support for Community Involvement/Ph

Job summary

Urschel Laboratories, Inc. is seeking a Front Office Assistant Manager at the Grand Gardner Hotel in downtown Valparaiso, Indiana. This role supports the daily front desk operations and guest services, contributing to an exceptional guest experience within Urschel Development’s boutique hotel.

The ideal candidate is guest-focused, organized, and collaborative, with supervisory experience in hospitality. You’ll help with scheduling, coaching, and maintaining high service standards while working a

Qualifications

• The ideal candidate is an approachable hospitality professional with strong communication, problem-solving, and organizational skills.
• Previous hotel, front desk, or hospitality supervisory experience is preferred.
• Experience with hotel property management systems and guest service operations is highly desirable.

Responsibilities

• Provide exceptional guest service and support front desk operations.
• Assist with team scheduling, training, and coaching efforts.
• Support daily hotel operations while maintaining service standards.
• Monitor guest requests, service concerns, and operational priorities.
• Ensure compliance with cash handling and guest accounting procedures.
• Communicate effectively with guests, team members, and leadership.
• Work independently while supporting team success.
• Work a flexible schedule, including evenings, weekends, and holidays.

Skills

Guest service

Supervisory experience

Communication skills

Problem-solving

Organizational skills

Tools

Hotel PMS

Job description

Urschel, a 100% employee-owned company, is seeking a service-oriented Front Office Assistant Manager to join the team at the Grand Gardner Hotel. The Grand Gardner Hotel is an Urschel Development property located in downtown Valparaiso, Indiana. Urschel Development is a wholly owned subsidiary of Urschel Laboratories in Chesterton, Indiana.

The Grand Gardner Hotel is an independent boutique hotel featuring 58 guest rooms and suites, a speakeasy, banquet space, and welcoming shared spaces. As part of our employee-owned culture, every team member contributes to the hotel's success. We believe that excellent guest experiences are the result of employees who understand how their work impacts guests, coworkers, and the overall operation of the business.

At Grand Gardner Hotel, we value teamwork, accountability, and pride in a job well done. Whether serving guests directly or supporting operations behind the scenes, each employee-owner plays an important role in maintaining the high standards that define our property.

Why You’ll Love Working at the Grand Gardner Hotel:

• Employee Stock Ownership Plan (ESOP), Stock Issued Annually
• Free Health Clinic (Available to Employees and Their Dependents)
• 401(k) with Employer Matching
• Free Life Insurance
• Hotel stay and on-property dining discounts
• Flexible scheduling whenever possible
• Free 24/7 Access to An Onsite Workout Center with Personal Trainers @ Urschel’s Chesterton Facility
• Professional Development Support
• Support for Community Involvement/Philanthropy

The Front Office Assistant Manager supports the daily operation of the hotel's front desk and guest service functions. This position assists with scheduling, coaching, training, and supporting front office team members while helping ensure every guest receives outstanding service. The Front Office Assistant Manager serves as a resource for employees, helps resolve guest concerns, and assists in maintaining efficient front desk operations.

The ideal candidate is an approachable hospitality professional who enjoys interacting with guests, supporting coworkers, and helping create a positive team environment. Successful candidates are organized, adaptable, and capable of balancing guest service with operational responsibilities. Previous hotel, front desk, or hospitality supervisory experience is preferred, along with strong communication, problem-solving, and organizational skills. Experience with hotel property management systems and guest service operations is highly desirable.

Candidates should be able to:

• Provide exceptional guest service and support front desk operations.
• Assist with team scheduling, training, and coaching efforts.
• Support daily hotel operations while maintaining service standards.
• Monitor guest requests, service concerns, and operational priorities.
• Ensure compliance with cash handling and guest accounting procedures.
• Communicate effectively with guests, team members, and leadership.
• Work independently while supporting team success.
• Work a flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

• Remain standing and walking for extended periods during shifts.
• Frequently use computers, phones, and office equipment.
• Occasionally lift and carry items weighing up to 25 pounds.
• Move throughout guest and hotel public areas as needed.
• Work in a fast-paced hospitality environment with changing priorities.

EEO/Veteran/Disability

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Urschel Laboratories, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.