Front Office Manager

Peachtree Group; Tempe (AZ); On-site; USD 89,000 - 115,000; Full time

Job summary

A leading company in the hospitality industry is seeking a dedicated Front Office Manager to ensure exceptional guest experiences at their location in Tempe, AZ. This role involves overseeing front desk operations, managing a focused team, and upholding high service standards. Ideal candidates will have a background in hospitality management and strong leadership qualities. Benefits include comprehensive healthcare, a 401(k) plan, and opportunities for professional development.

Benefits

Medical, dental, and vision insurance

Generous 401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Qualifications

• 2-3 years of front desk or guest services supervisory experience.
• Must have leadership skills with a guest-first mindset.
• Flexible schedule including weekends and holidays.

Responsibilities

• Manage front desk operations including guest check-in/check-out and team recruitment.
• Ensure compliance with Hilton brand standards and local regulations.
• Monitor front office financials and implement performance improvements.

Skills

Leadership

Communication

Problem-Solving

Organizational Skills

Education

High school diploma or equivalent

Hospitality degree or relevant college coursework

Tools

Hilton OnQ PMS

Job description

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The Front Office Manager is responsible for overseeing the day-to-day operations of the Front Office, ensuring an exceptional guest experience from check-in to check-out. This role leads the front desk team with a focus on hospitality, accuracy, and efficiency, while upholding Hilton brand standards and delivering southern hospitality.

Key Responsibilities

• Lead and manage all functions of the front desk operation, including guest check-in/check-out, reservations, and guest services.
• Recruit, train, schedule, and develop front office team members to ensure high performance and guest satisfaction.
• Ensure a warm, welcoming, and professional environment for all guests and visitors.
• Handle guest issues, concerns, and special requests promptly and professionally.
• Monitor and manage front office financials including cash handling, room rates, and billing accuracy.
• Ensure compliance with Hilton standards, local regulations, and company policies.
• Collaborate with other departments (Housekeeping, Engineering, Sales, etc.) to ensure seamless guest service.
• Maintain knowledge of resort activities, services, and area attractions to assist guests effectively.
• Monitor performance metrics (e.g., SALT scores, upselling success, occupancy) and implement improvements as needed.
• Serve as Manager on Duty in rotation with leadership team.
  
  

Qualifications

• High school diploma or equivalent required; hospitality degree or relevant college coursework preferred.
• Minimum 2–3 years of front desk or guest services supervisory experience, preferably in a full-service or resort setting.
• Proven leadership and team management skills with a guest-first mindset.
• Strong communication, organizational, and problem-solving abilities.
• Proficiency in Hilton OnQ PMS and familiarity with Hilton policies preferred.
• Must be able to work a flexible schedule, including weekends, holidays, and evenings.
  
  

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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