Front Office Manager

Millshouse; Charleston (SC); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to lead a dynamic team in Charleston, South Carolina. This role offers a unique opportunity to enhance your career in a historic hotel known for its elegance and exceptional guest service. You will be responsible for training staff, managing budgets, and ensuring top-notch customer service. With a supportive work culture and opportunities for growth, this position is perfect for those passionate about hospitality and looking to make a significant impact in their role. Join a team that values your contributions and be part of redefining quality service.

Benefits

Medical Coverage

Dental & Vision Coverage

24/7 Teledoc Service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Qualifications

• Two years of management experience in front office or related fields.
• Strong customer service and communication skills are essential.

Responsibilities

• Manage Front Office staff training and performance reviews.
• Prepare annual departmental budget and manage human resources functions.

Skills

Customer Service

Time Management

Negotiation Skills

Communication Skills

Cash Handling

Education

College Level Reasoning

Two Years Management Experience

Tools

Computer Experience

Job description

Join to apply for the Front Office Manager role at The Mills House.

The Mills House offers an exciting opportunity for job applicants looking to be a part of a historic and prestigious hospitality team. Located in the heart of Charleston, South Carolina, our hotel boasts a rich heritage and timeless elegance, providing a unique and upscale experience for our guests. As a team member, you will have the chance to work in a dynamic and vibrant environment, providing exceptional service and creating memorable moments for our guests. With opportunities for career growth, ongoing training, and a supportive work culture, The Mills House is the perfect place to elevate your hospitality career.

Overview

The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, and maintain a skilled and motivated workforce.

Qualifications

• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Industries: Hospitality