Front Office Manager

Haiyi Hotels; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Haiyi Hotels is seeking an experienced Front Office Manager to oversee daily operations at our Soma Hotels in San Francisco. The ideal candidate will be responsible for directing front office staff, providing essential training and tools to ensure excellent service for all guests.

Applicants should have prior management experience, strong communication skills, and the ability to handle cash operations effectively. The successful candidate will thrive in a dynamic environment and contribute to our mission of providing guests with exceptional leisure experiences.

Qualifications

• Previous front office supervisor or management experience.
• Ability to compute and manipulate mathematical calculations.
• Punctuality and reliable attendance.

Responsibilities

• Direct the daily operations of front office staff.
• Provide support, training, and tools to staff.

Skills

Communication in English

Cash handling

Interpersonal skills

Mathematical calculations

Education

High school diploma, some college

College degree (desirable)

Tools

Property management software

Autoclerk

Opera

Job description

Haiyi Hotels is looking for an experienced, entrepreneurial, and talented Front Office Manager to join our great team at our Soma Hotels . Haiyi Hotels Management is a new boutique hotelier based in San Francisco. The name "Haiyi" comes from a combination of two Chinese words, HAI meaning "ocean" and YI meaning "leisure," which roughly translates to mean providing guests with an ocean of leisure and relaxation. Our five hotels include Best Western Americania, Best Western Carriage Inn, Good Hotel, Hotel Vertigo, and Hotel Metropolis. The 143-room Best Western Plus Americania, 48-room Carriage Inn and the 117-room Good Hotel are downtown San Francisco hotels located south of Market Street in the SOMA district conveniently located just blocks from Union Square.

Job Description

The Front Office Manager will direct the daily operations of the front office staff. The Front Office Manager will provide the support, training, and tools the front office staff required to fulfill the Haiyi Hotels mission for all guests.

Qualifications

Essential:

• Previous Front Office supervisor or management experience.
• High school graduate, some college.
• Ability to satisfactorily communicate in English with guests, management, co-workers and vendors.
• Ability to accurately compute and manipulate mathematical calculations.
• Previous experience in cash handling.
• Computer knowledge in Windows environment as well as proficiency in property management system.
• Experience with cost controls and yield management.
• Ability to work a variety of varying schedules.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.

Desirable:

• College degree.
• Ability to communicate in a second language.
• Management experience working at a 3-diamond hotel.
• Knowledge of various systems such as Autoclerk, and Opera.