Front Desk Host/Night Auditor - SOMA Hotels

Haiyi Hotels; San Francisco (CA); On-site; USD 30,000 - 40,000; Part time

Job summary

Haiyi Hotels in San Francisco is seeking a part-time Front Desk Host/Night Auditor to deliver exemplary guest service. Responsibilities include checking in/out guests and managing concierge services. The ideal candidate must possess strong communication skills in English and the ability to multitask under pressure. Previous experience in guest relations or with automated property management systems is desirable.

The role demands flexibility in scheduling and dedication to accuracy in nightly audits and revenue management.

Qualifications

• Ability to communicate effectively in English with guests and co-workers.
• Attention to detail and accuracy in task performance.
• Ability to compute and manipulate mathematical calculations.
• Problem-solving skills in concrete and limited situations.
• Patience and tact in dealing with customers.
• Ability to multitask under pressure.
• Regular and reliable attendance required.

Responsibilities

• Provide exemplary service to guests and co-workers.
• Responsible for check-in/out and concierge services.
• Perform Night Audit, including balancing transactions and revenue postings.
• Create accounting reports and prepare for the next day's activities.

Skills

Communication in English

Attention to detail

Mathematical calculations

Problem-solving

Customer service

Punctuality

Interpersonal skills

Flexibility in schedule

Tools

Automated property management system (Opera)

Job description

• Part-time

Company Description

WHY HAIYI?

Haiyi Hotels is looking for qualifiedpart-timeFront Desk Host/Night Auditorto join our great team at Soma Hotels. Haiyi Hotels Management is a new boutique hotelier based in San Francisco. The name "Haiyi" comes from a combination of two Chinese words, HAI meaning "ocean" and YI meaning "leisure," which roughly translates to mean providing guests with an ocean of leisure and relaxation. Our family includes the Soma Hotel Collection: Best Western Americania, Best Western Carriage Inn, and Good Hotel, and two more hotels, the Hotel Vertigo, in Nob Hill and the Hotel Metropolis, at the edge of Union Square. The Hotel Vertigo and the Carriage Inn have won the 2012 Excellence Awards from Tripadvisor. At Haiyi Hotels, we are passionate about making a difference in the lives of our guests, co-workers, investors, environment and communities where we live and work.

Job Description

The Front Desk Host/Night Auditor will provide exemplary service to our guests and co-workers. This also includes being responsible for offering quality guest service as it pertains to checking in/out of hotel guests, and providing concierge services in a gracious and professional manner. Candidate will also greet guest as they arrive at and depart from the property and assist them with parking needs and the storage of luggage as needed.

When working Night Audit, the Associate will be responsible for all final revenue and charge postings including the discovery and correction of front office accounting errors (procedural controls), balancing the day’s transactions and performing the Night Audit (Balance all income for each department as well as payments received against vouchers, tape totals, and property management system totals). Additionally, the Night Auditor is responsible for creating accounting and managerial reports. The Night Auditor also prepares for the next day’s business activities. Demands accuracy with the daily accounting procedures.

Qualifications

Qualifications/Skills:

Essential: 1. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. 2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. 3. Ability to accurately compute and manipulate mathematical calculations. 4. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 5. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. 6. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once. 7. Punctuality and regular and reliable attendance. 8. Interpersonal skills and the ability to work well with co-workers and the public. 9. Flexibility in schedule.

Desirable: 1. Previous guest relations job experience. 2. Previous experience with automated property management system, preferably Opera.

Job Location