FRONT OFFICE MANAGER

Hotel Nikko San Francisco; San Francisco (CA); On-site; USD 68,000 - 80,000; Full time

Job summary

A leading luxury hotel in San Francisco is seeking a Front Office Manager to oversee all operations within the front office areas. This role involves ensuring guest satisfaction, training staff, and achieving revenue targets while maintaining the highest service standards. Ideal candidates should possess experience in luxury hotel environments and have strong managerial abilities.

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid Time Off (PTO)

Employee discounts

Qualifications

• 2-3 years luxury hotel experience required.
• 1-2 years management experience preferred.
• Thorough knowledge of Front Office operations.

Responsibilities

• Manage daily operations of front office staff.
• Ensure staff training on systems and service standards.
• Analyze guest satisfaction and develop improvement plans.

Skills

OPERA system

Communication

Organizational skills

Education

Bachelor's Degree in hospitality or business administration

Job description

Job Details

Position Type

Management - Exempt

Description

Job Summary

Manage all aspects of the front office areas including, but not limited to, the Front Desk, Concierge, Bell Desk, Service Now, and guest reservations to ensure guest satisfaction and maximize hotel profitability.

Duties and Responsibilities

• Manage daily operations and assignments of front office staff; schedule, plan, and communicate departmental strategies and goals.
• Recommend and initiate staffing or disciplinary actions in accordance with company policies; alert management of serious issues.
• Ensure staff are trained on systems, security, cash handling, and service standards, providing necessary tools and equipment.
• Monitor guest interactions to ensure prompt, professional attention and personal recognition; respond to complaints appropriately.
• Conduct routine inspections of front office and public areas; develop action plans for deficiencies.
• Analyze guest satisfaction data; develop plans to improve scores and service quality.
• Achieve revenue targets, control costs, and maximize profitability; participate in budget planning.
• Maintain security procedures for financial transactions and guest safety.
• Develop and maintain emergency communication procedures and relationships with local emergency services.
• Assist in revenue management using company systems and processes.
• Promote teamwork and coordinate with other departments such as Accounting, Reservations, Sales, Catering, F&B, Housekeeping, and Engineering.
• Communicate effectively with guests, employees, and third parties, reflecting positively on the hotel and brand.
• Complete paperwork, reports, and interpret data as needed.
• Utilize mathematical skills for budgeting, profit/loss analysis, and variances.
• Apply problem-solving and organizational skills regularly.
• Travel as required for training or certifications.
• Interact with external contacts including guests, regulatory agencies, and community groups.
• Perform other duties as assigned; may serve as 'manager on duty'.

Required Qualifications

• 2-3 years luxury hotel experience
• 1-2 years management experience
• Flexibility to work nights, weekends, and holidays
• Thorough knowledge of Front Office operations
• Strong OPERA system knowledge
• Excellent communication and organizational skills

Preferred Qualifications

• Bachelor's Degree in hospitality or business administration
• Knowledge of Forbes Standards

Work Conditions

• Frequent standing and walking around the hotel
• Lifting objects up to 50 pounds
• Use of keyboard for systems and reservations

Salary Range

$68,000 - $80,000

About Hotel Nikko San Francisco

Luxury hotel located near Union Square with 532 rooms, meeting space, and multiple dining outlets. Our culture emphasizes service, collaboration, credibility, achievement, and fun. We are recognized as a top place to work, offering competitive salaries and a rewarding environment.

Management Benefits & Perks

Includes medical, dental, vision, PTO, wellness benefits, employee discounts, and more.

Important Notice

1. This description is not exhaustive of all duties.
2. Full COVID vaccination is a condition of employment.

We consider applicants with arrest records and are an equal opportunity employer. Background checks required for roles involving at-risk populations.