Assistant Front Office Manager

Starwood Hotels; San Francisco (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

A leading luxury hotel brand is seeking an Assistant Front Office Manager to lead their guest service team. This role focuses on training and mentoring staff while ensuring exceptional guest experiences. Ideal candidates will have supervisory experience in upscale hotels and strong leadership skills.

Qualifications

• Minimum of 2 years experience in a Front Office supervisory role.
• Strong knowledge of front office operations.

Responsibilities

• Lead and inspire the guest service team.
• Train, supervise, and mentor new hires.
• Interact directly with guests to ensure excellent service.

Skills

Leadership

Communication

Guest Engagement

Education

Post-secondary diploma or degree

Job description

Join to apply for the Assistant Front Office Manager role at Starwood Hotels.

We are seeking a service-minded Assistant Front Office Manager to lead and inspire our guest service team. This role involves training, supervising, and mentoring new hires, as well as interacting directly with guests to ensure excellent service. Leading by example is essential.

About You

• Minimum of 2 years experience in a Front Office supervisory role, preferably in an upper upscale or luxury hotel.
• Post-secondary diploma or degree is a plus.
• Strong knowledge of front office operations, leadership skills, and a proven track record in guest and team engagement, as well as financial performance.
• Excellent verbal and written communication skills.
• Flexible schedule including days, evenings, weekends, and holidays.

About Us

Our culture is caring and thoughtful, delivering good-natured and informed service to evoke fulfillment and well-being. Founded in 2006, SH Hotels & Resorts is a luxury hotel brand management company affiliated with Starwood Capital Group. Our purpose guides us to impact lives positively, build community, and care for the planet.

Pay Range: $70,000 - $75,000.

SH Hotels & Resorts is an Equal Opportunity Employer committed to diversity and inclusion. For accommodations, please visit People Operations.