Assistant Front Office Manager

Kimpton Hotels & Restaurants; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Une entreprise hôtelière dynamique recherche un superviseur pour diriger les opérations de la réception. Le candidat idéal aura de l'expérience en supervision, des compétences en communication et un diplôme de Bachelor est préféré. Rejoignez une équipe où l'authenticité et l'innovation sont célébrées au quotidien.

Qualifications

• 1 an d'expérience en supervision dans l'hôtellerie ou dans un secteur similaire.
• Préféré : Diplôme de Bachelor.
• Flexibilité requise pour travailler les soirées, les nuits et les week-ends.

Responsibilities

• Superviser toutes les tâches effectuées par l'équipe.
• Former et contrôler les niveaux de service fournis par les employés.
• Assurer une qualité de service client élevée.

Skills

Diplomacy

Verbal Communication

Problem Solving

Education

Bachelor's Degree

Tools

Opera

Microsoft Office Suite

Job description

Job Snapshot

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it remains our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day, you can improve lives in your own, unique way, and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kicked off this culture in 1981, and it still shines through today.

It all flows from you. The lively, rebellious, genuine you—with your diverse background, talents, experiences, and plucky personality—is fully welcome and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Responsible for providing quality guest service within the guidelines specified by hotel management. Assist in leading all Front Office operations by setting and maintaining a high level of guest service. Provide support for the line staff, scheduling, and training of Front Office employees.

Some of your responsibilities include:

• Supervise all duties performed by the team.
• Create and post all employee schedules in a timely manner.
• Coach, counsel, and discipline employees when necessary, using correct documentation and techniques.
• Ensure that all employees are posted at their stations on time, and that they complete their essential duties before their departure.
• Assist with all sick calls or tardiness by finding coverage, reporting to work, and staying until coverage can be found (including night audit shifts).
• Train and monitor all service levels provided by employees to guests and other fellow employees.
• Meet or exceed levels of service required by the Mystery Shopper Survey.
• Maintain all operational supplies, ensure expenses and labor costs meet budgeted requirements.
• Ensure all employees follow cash and credit handling procedures.
• Accountable for the "guest ledger" and its proper daily maintenance.

What You Bring

• 1 year of supervisory experience in hospitality or a similar industry.
• Bachelor's Degree is preferred.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a constant level of integrity.
• Ability to verbally communicate effectively and professionally.
• Experience using Opera and Microsoft Office Suite.
• Flexible schedule, able to work evenings, overnights, weekends, and holidays when needed.