Front Office Manager, Temporary (Task Force)

Highgate Hotels, LP; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading company in hospitality management seeks a Temporary Front Office Manager to oversee operations at a luxury hotel in Boston. The role involves leadership across various departments to ensure exceptional guest experiences during a transitional period. Ideal candidates will have front office experience and strong leadership skills.

Qualifications

• Minimum 1 year of front office experience in a luxury hotel environment.
• Flexible schedule availability, including weekends and holidays.

Responsibilities

• Oversee daily front office operations, ensuring efficient and courteous service.
• Motivate, coach, and guide front office colleagues.
• Assist at the Front Desk with check-ins, check-outs, and guest engagement.

Skills

Leadership

Organizational

Communication

Education

Degree in Hospitality

Tools

Opera Cloud

Job description

Front Office Manager, Temporary (Task Force)

Requisition ID: 2025-65802

Category: Front Office Operations

Job Location: US-MA-Boston

Property: The Newbury Boston

Compensation

Yearly

Company Overview

Highgate Hotels is a premier real estate investment and hospitality management company recognized as an industry innovator, with a portfolio exceeding $20B in assets and over $5B in revenues. The company operates in key U.S. markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. Highgate offers expertise across all stages of hospitality property cycles and develops bespoke hotel brands using industry-leading revenue management tools. Corporate offices are located in London, New York, Dallas, and Seattle.

Location

The Newbury Boston, located at One Newbury Street in Boston's Back Bay, is a historic and iconic luxury hotel originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S., recently transformed into a 286-room property with extensive event spaces and signature dining experiences.

Overview

We are seeking a service-driven Temporary Front Office Manager to support daily operations during a transitional period. The role involves providing leadership and support across the Front Desk, Uniformed Services, and Telephone Communications to ensure a seamless guest experience. The position reports to the Director of Front Office.

Responsibilities

1. Oversee daily front office operations, ensuring efficient and courteous service.
2. Provide floor presence and leadership support at the desk and lobby.
3. Respond promptly to guest requests, concerns, and service recovery opportunities.
4. Motivate, coach, and guide front office colleagues, fostering teamwork and accountability.
5. Review room status, occupancy, and rate variance daily to support revenue strategies.
6. Ensure adherence to SOPs, Forbes standards, and hotel-specific service protocols.
7. Collaborate with Housekeeping, Reservations, Engineering, and Accounting departments.
8. Monitor and restock office supplies and ensure front office equipment functionality.
9. Participate in scheduled Manager on Duty (MOD) rotations.
10. Assist at the Front Desk with check-ins, check-outs, and guest engagement as needed.

Qualifications

1. Minimum 1 year of front office experience in a luxury hotel environment.
2. Degree in Hospitality preferred.
3. Proficiency in Opera Cloud highly preferred.
4. Strong leadership, organizational, and communication skills.
5. Flexible schedule availability, including weekends and holidays.
6. Professional presence, poise under pressure, and guest-first attitude.