Front Office Manager

The Crescent Hotel, Fort Worth; Fort Worth (TX); On-site; USD 45,000 - 60,000; Full time

Job description

Join to apply for the Front Office Manager role at The Crescent Hotel, Fort Worth.

Get AI-powered advice on this job and more exclusive features.

Compensation Type: Yearly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The portfolio exceeds $20B in asset value and generates over $5B in revenue. Highgate offers expertise from planning through disposition, develops bespoke hotel brands, and uses proprietary revenue management tools to optimize performance. The company is led by experienced hotel management professionals and maintains offices in London, New York, Dallas, and Seattle. www.highgate.com

Overview

The Front Office Manager ensures the smooth operation of Guest Services, Concierge, and Transportation, providing attentive, friendly, efficient, and courteous service to maximize guest satisfaction, room revenue, and occupancy.

Responsibilities

1. Respond promptly and courteously to guest requests, problems, complaints, and accidents at the Front Desk or through reservations, comment cards, letters, and phone calls. Follow up to ensure satisfaction.
2. Motivate, coach, counsel, and discipline Guest Services staff according to Highgate Hotel SOPs.
3. Carry a cell phone at all times.
4. Conduct interviews and follow hiring procedures for Guest Services positions.
5. Develop employee morale and ensure proper training of Guest Services staff.
6. Review daily status to maximize room revenue and occupancy, analyze rate variance, monitor credit reports, and observe house counts and selling status.
7. Participate in daily and monthly Rooms Merchandizing meetings and required MOD programs.
8. Review payroll hours, prepare employee schedules, and ensure billing for no-shows maximizes revenue.
9. Maintain SOPs for purchase orders, invoice vouchering, and checkbook accounting.
10. Ensure timely completion of Wage Progress, Productivity, and Forecast reports.
11. Maintain professional relationships and open communication with managers and staff.
12. Coordinate with Accounting on financial follow-ups.
13. Operate and maintain the Front Office computer system and P.B.X. console.
14. Ensure staff greets guests properly and implements hotel policies and house rules.
15. Sign off on Service Standards for Guest Services staff.
16. Assist in revenue and occupancy forecasting and ensure timely delivery of messages, packages, and mail.
17. Communicate regularly with Housekeeping, Reservations, and Credit departments.
18. Implement the hotel’s service philosophy.
19. Ensure accurate cash handling and enforce credit policies.
20. Maintain