Front Office Manager

Plazahotelelpaso; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel is seeking a Front Office Manager to oversee front office operations, ensuring high guest satisfaction and compliance with sustainability standards. The ideal candidate will have 2 to 5 years of hospitality experience and a degree in a related field. This role involves managing staff, financial operations, and developing budgets, contributing to the hotel's success and guest experience.

Qualifications

• 2 to 5 years hospitality related experience.
• Degree preferred in hospitality or related field.

Responsibilities

• Manage hotel front office operations and ensure guest satisfaction.
• Supervise guest services department managers and monitor financial operations.
• Develop and implement departmental budgets and forecasts.

Skills

Leadership

Customer Service

Budget Management

Training

Education

Associate’s or Bachelor’s degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels